Cancellation- Terrible Customer Service
Spoke with Loyalty Rep, who asked for letter, provided letter to cancel, said will be charged if equipment not return by 15th. Today is the 3rd of October and I was charged again? Michael , who was rude and condescending, would not listen. Then started to read the letter to me??? What I can not read? Really- why are you trying to patronized me, and told me no manager can take my call because he did not validate account without the personal ID,- Are you kidding me. Waiting on a call back from a Manager. Product is ok, but Customer Service is Horrible.
- Approximate cost of services:
- $0.00
- Company Response
Hi Nigel, I would like to apologize for your experience. Please forward me a brief note of the situation along with your account details to OnlineInquiries@AlarmForce.com. Again, we apologize for your experience Nigel, please know that customer satisfaction is one of our highest priorities. - J.A Community Manager