The only redeeming quality of this whole experience was Robert the person who came for the sales lead. When the crew arrived one window had been measured incorrectly so the work could not be finished. When the slider was replaced the lock wasn't adjusted properly so they had to come back. There is still a 1/4" gap that lets lots of air in. The installer reused the molding so it looks terrible. When questioned he said that's what is in our contract. This is 100% untrue. When I looked into it further I was told molding comes with every install from the manufacturer, at no cost to the installer. I have called and emailed Heather our Project coordinator multiple times requesting to be put in touch with a supervisor, now she no longer replies to anything. Its been almost 2 1/2 months and we still don't have the final window installed (or even a date for when it will be) and a new slider that looks like it was installed by an amateur. What a joke.
- Company Response
Hello Tawfik. Thank you so much for your in-depth review. We will definitely use your review to make improvements in our service where necessary and will strive to do better in the future! If you have any further questions or concerns, please contact us at email@example.com or call 1-888-337-6877. Thank you and have a wonderful day!