Surface Works Restoration Inc.

This was a Kijiji Deal of the Day on August 10, 2011 - a similar deal was also sold on Wagjag.

We bought the deal that day and were prepared to proceed immediately.
The regular price was supposedly $345 . At the time I also purchased a new replacement sink which had to wait for their work to be installed and shutoff valves for the changeover.

However it took the company 2 weeks to arrange an appointment until Aug 26 and then only after I had reminded them 3 times. The person (Paul) whose name I was given was to call me back and did not. When I finally got him he said the eartliest he could do it would be Tuesday October 4th.

I left a message confirming their appointment and that I would be ready on Oct 2nd. Late on Oct 3 he called me back and asked to change to Oct 5th between 8 and 9 am.after I had already removed the sink.

He never showed up or returned my calls or emails after that. My bathroom sink was sitting on the floor waiting for him for 5 days. 4 emails to the company were returned as undeliverable.

Late on Oct. 6th I contacted Kijiji after many attempts to contact Paul or the company. They confirmed they were looking into it and have not got back to me further yet.

The company offers a five year warranty but their email is not working and you have only a phone # which is almost always answered by a fairly aprupt message.
They do not have any address listed on their website (again a warning signal) - however through googling I was able to find the following.

Surface Works Canada
13 Sunden Court
Whitby, Ont.
L1R 2M7 That name varies slightly from their website name. However the phone number is the same 416-807-4501 or 905-807-4501

There is a back story to all this involving the sale of the company but I have no way to evaluate wether it is completely true. However at this point I am willing to give Paul the benefit of the doubt.

On November 23rd Paul finally came and redid the counter. He came back from the previous week to bring the finish my wife preferred. He did a good job masking and prepping the work area. It is important to note that the countertop he was refinishing while lightly used was between 15 and 25 years old. His work both improved the original finish and made it look brand new. Based on the problems and delay I originally gave them a zero rating. After the work was finished I am changing it to a 5. I am satisfied with the look and workmanship. The performance of the material will take time to evaluate. We are considering further work on other counters. If it had not been for the delays and problems I would have given them an 8 or 9.

The photos were taken less than an hour after Paul finished. We still have to wait 24 hours for it to cure then recaulk around it and reinstall the sink.