I puchased Platinum protection. I was insured that all damage. Accidental or intentional was covered for my sofa. Excluding pet damage and fluids. Understandable. My sofa got scuffed on the corner. I called. They assured me they would help. Then asked me to send photos. I now know why. They said scuffs aren't covered. Only accidental rips, tears or burns. The reason for my photo is so they know not to send out a service request to repair further damage to the same area. I immediately asked for a Resolution Specialist. They got me to Jeff. Who was not only rude and but listen to a word I said. He just kept making excuses. I am not done escalating this matter, which is very bad for Zucora. This is my 1st step advising consumers. BUYER BEWARE!!!