I’ve used this company over the last 11years and it’s always been good until now. I just needed my stairs and a love seat cleaned, they said I’d be charged the $99 minimum for carpet cleaning even though it was just stairs, and $79 for the love seat. Expensive, but I agreed.
When he left I realized he forgot five stairs(the upper part of our split level). I immediately called and was told they would talk to the technician and get back to me, no call back. Called the next day, same thing, no call back. I ended up emailing and finally got a call. The girl obviously didn’t believe me saying there was 20 stairs, but there’s 25 in my house. She said the $99 only covered 13 stairs and I got 7 for free, that’s not what I was told and that would mean they charge over 7.50/stair, crazy! She said if I wanted them to come back and clean the remaining five stairs would be charged another $99!
I’ll never use them again.