North Durham Appliance

We had a plugged drain that caused ice built up and water on bottom of 4 year old Kitchen Aid fridge. I made an appointment with North Durham Appliance for the repair, since I wanted a morning appointment I had to wait 48 hours which was fine with me as in my mind it was not an emergency situation. The tech Chris called prior to showing up and was at the house within one hour. He did his job while answering my questions and was very easy to talk with. Chris took care of the job site making sure our flooring or counter top would avoid damage. Chris asked me if I was given a quote when I made an appointment, I didn't ask for one and didn't receive one I just knew a repair was needed. Chris gave me the price of the part and the labour charge breakdown; total price was reasonable for part and the time spent. This company was recommended from the store that we bought our appliances from in 2012 and to my surprise it was a top rated company on Home Stars.