Mold Insight Inc.

Formerly Sean Moss Home and Mold Inspections
Mold Detection & Removal
14 9088 Jones Road Richmond BC V6Y 4G9
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

93%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 7 timesBest of 2019winner 7 times

Reviews for Mold Insight Inc.

Average customer rating:
10 10 (254 reviews)

Sort by

Kelly in Vancouver
Kelly in Vancouver
1 review Vancouver, BC
10/10

House inspection

I hired Sean to inspect a single detached home.
He was extremely friendly and took time to explained things to me as he went through the house. Never did he appear like he would rush to get the job done.
After receiving the detailed report, Sean also followup and ensured that he was available if I had any questions.
He was professional, helpful, and ethical. I will hire him again in the future.

Was this review helpful?
Company Response

Hi Kelly. Thank you for your kind words. It was a pleasure working with you. I love my job and enjoy explaining different areas of the home and what needs to be fixed, maintained, avoided, etc. I appreciate your comments and would be happy to help you and your family in the future. Take care, Sean

Private User
Private User
Private User reviews Toronto, ON
10/10

New Townhouse Inspection

Sean was knowledgeable, professional and honest. He is passionate about his profession and genuinely cares about his clientele. Sean was meticulous and provided an accurate and comprehensive report that was given to us within a day. He gave us peace of mind. We highly recommend Sean!

Was this review helpful?
Company Response

Thank you so much for posting your comments here on HomeStars, I really appreciate it. As always, I am happy to help out where I can, so just let me know if you need my assistance. Take care, Sean

Private User
Private User
Private User reviews Guelph, ON
10/10

Old Home Inspection

I am so so pleased with Sean's inspection for our home. It felt like he was our advocate and on our side. We have 3 small children, and it really felt like I understood the issues of the house before moving in. I also emailed him regarding some asbestos in my home afterwards and he was very responsive. He was thorough and took time to go through the entire house. I loved his report, It was coded by section and further by colour depending on whether it needed to be immediately remedied or recommended. I would definitely recommend him :) Thank you so much Sean!

Was this review helpful?
Company Response

Thank you so much for taking the time to post your thoughts here on Homestars, I appreciate it. I too have small children, which is why I inspect all homes as though they were my own. This helps me understand the impact of any inspection from the point of view of you and all my other clients. Older homes can be challenging, especially because they are complicated, can contain dangerous materials or outdated systems. Understanding and communicating what is going on in these homes is rewarding. If you need to reach out to me in the future, I would be happy to assist you. Take case and all the best, Sean

Daniel in Richmond
Daniel in Richmond
1 review Vancouver, BC
10/10

Townhouse Inspection

Sean recently performed an inspection on a townhouse we purchased. Sean was extremely professional, knowledgeable and courteous. He took the time to walk through every detail in his comprehensive report in person and answer our numerous questions. We definitely felt more comfortable completing our transaction after his detailed review. Will definitely recommend his services to others.

Was this review helpful?
Company Response

Hello Daniel, understanding the details, along with the impact of existing conditions of the home is obviously important. I am always pleased to explain and answer all your questions, or at least try to find out the answers to the ones I do not know. Thank you for posting your thoughts here on HomeStars, I really appreciate it. Of course, I'd be happy to help out you in the future along with your friends and family too. Kind regards, Sean

Randy Buckoll in Burnaby
Randy Buckoll in Burnaby
1 review Burnaby, BC
10/10

Home & mold Inpection

We contacted Sean to do both a home and a mold inspection. I spent a very enjoyable and enlightening day with Sean as he did his inspection work and was amazed at all the things he pointed out that never would have occurred to me. All of which were contained in his extensive and very thorough follow up report which I received a day or so after the inspection. The quality of his work and his obvious care and concern for his clients satisfaction with it was what struck me the most and that was so refreshing to see. Thank You Sean, You provided us a prioritized roadmap of what needs to get done and how best to do it... It was a pleasure !!

Was this review helpful?
Company Response

Hello Randy, thank you for taking the time to share your comments here in HomeStars, I appreciate it very much. I was a real pleasure working with you during the inspection, as well. If you need to call me and ask any more questions, I will be happy to assist you. Kind Regards, Sean

Private User
Private User
Private User reviews Vancouver, BC
10/10

Condo Inspection

Sean did an EXCELLENT job inspecting a condo for us.
He is professional, thorough, honest and detailed oriented. He efficiently created a great report detailing everything that he inspected. I would HIGHLY recommend him!!

Was this review helpful?
Company Response

Thank you so much for your kind words. It was a pleasure working with you and meeting your family. I love the work I do and your feedback is truly rewarding. All the best, Sean

Tu in Burnaby
Tu in Burnaby
1 review Coquitlam, BC
10/10

House inspection

We called Sean for our house inspection based on our friend's recommendation, and it was the best decision we've made for home inspection. We scheduled with him on Sartuday and it was on the heavy raining day. Something uncontrolled happened, so we could not come there with him but he came to work on time and we came at the end of the process. He walked with us through every details of the house and explained everything to make sure that we acknowledge anything happens in the house we just make an offer. Couple hours later he sent us a formal report with every single details of the house including the pictures and very cleared explanation. It is a very professional work.  We really admired his work! We are very happy to have Sean helping us for  this house inspection. We definitely recommend to all family and friends who need the house inspection.  Thank you very much for your professional work, Sean!

Was this review helpful?
Company Response

Hello Tu, It was my pleasure & thank you so much for your kindness in writing your thoughts and for taking the time to post your review. I am happy that I was able to help you and your friends earlier. Owning a new house comes with a lot of maintenance and work to do. Only being there for one day, I have a limited time frame, so I have to provide as much as I can to give you a realistic understanding of the condition of the home, what needs to be addressed, and when. After the inspection, I am always happy to answer your questions, whether it is a few days, or months later. Take care and all the best, Sean

Stephanie Goudriaan in Toronto
Stephanie Goudriaan in Toronto
1 review Delta, BC
10/10

Home inspection

Sean was very thorough and knowledgable during the inspection of our townhouse. He took the time to go over everything with us afterwards, and happily answered our questions. He went through recommended yearly maintenance, as well as maintenance that was up and coming which occurs less than once a year. He also made sure to highlight any areas of concern and got the written report to us hours after the inspection. We would highly recommend Sean and will use him if and when we purchase another property.

Was this review helpful?
Company Response

Hi Stephanie, Thank you so much for taking the time to post your comments, I appreciate it. Let me know if you have any questions and I will be happy to assist you. Best, Sean

olakowalewski
olakowalewski
1 review Vancouver, BC
10/10

Inspection

Sean was great - incredibly thorough, generated an insightful report, and helped us in our purchasing decision. Goes highly recommended!

Was this review helpful?
Company Response

Hello Ola, it was great working with you and your sister. Thank you for hiring me and for your thoughts here on HomeStars, they are much appreciated! Regards, Sean

Allistaire - Port Coquitlam
Allistaire - Port Coquitlam
1 review Port Coquitlam, BC
10/10

Mold Inspection

As the final review might not show line breaks, see areas demarcated by 5 asterisks.

*****Short story:
He is thorough, he has multiple non-invasive (no need to take down walls etc) detection methods to minimize the chance of oversight.

His explanations are concise and crystal clear. No nonsense, no sugar coating. At all times, you know what he's doing and why it is valuable and he is respectful of your time. The estimated time of completion (if you ask for one prior to appointment) is exactly the amount of time he'll take. Not a second wasted. If you want a more elaborate read, see below.

*****Full story:
I've been having recurring episodes of
persistent non-allergic rhinitis this year. After having two family physicians an allergist and ENT doctor examine my case, I've been proven to have no allergies or structural issues. The physicians concurred there could be molds in my house.

Prior to Sean, I tried contacting a few other home inspection companies that shall remain anonymous. These companies missed appointments repeatedly or didn't respond.

My wife found positive reviews of Sean online and so she recommended we contact him. I had a look at his website. I liked how he listed the general procedure and the concise descriptions. They exuded transparency, thoroughness and honesty.

I emailed him then contacted him by phone. I got a good vibe talking to him on the phone, he was responsive, courteous and thorough. He asked questions prior to setting an appointment to see where potential problem areas would be.

We set an appointment and he sent a contract draft by email exactly within the timeline as he promised, and he was five minutes early for the appointment. Though I expected he'd bring a single bag or briefcase, the first thing that surprised me was the amount of equipment he brought to the house - he had three cases of equipment and then took to the task immediately.

Every step of the way, he explained what he was doing and why it was valuable. His explanations were clear and concise, devoid of any esoteric insider-speak or head-spinning jargon.

He pointed out areas of concern and things that needed remediation and reassured he'll capture everything in the final report. I didn't doubt this for a second as he documented things as he did his work.

He used a various instruments including a hygrometer and also brought Marni, a Hungarian Viszla of peerless olfactory prowess and work ethic. She was focused and determined to do her job - they went through every area of the house and she confirmed every area he already pointed out. It was like a watching a bomb disposal unit sweeping an area for semtex or contraband.

In the interest of not turning this to a novel, I'll jump to the end; lastly, he brought a thermal camera and did a final check of the whole house. In the end, although he didn't find, in his words, a 'catastrophic' cause for alarm - he did identify all the problem areas, the net effect of which could contribute to air quality.

In all he was enthusiastic, detailed, analytical, diligent, thorough, consistent, confident, transparent, sincere, caring and a good listener. Before and after the appointment we had a brief chat - nice sense of humor and nice guy. If you finished reading this epic, just do yourself a favor and render his services. I rarely do reviews because I'm generally cynical and hard to please. The fact the quality of his work could compel me to type this much, is a good indicator of the value you'll get in return for asking him to work for you. Fight molds with Moss, Sean Moss. You won't regret it.

Was this review helpful?
Company Response

Hi Allistaire, wow...I think this might just be the most detailed review yet. Marni and I both enjoyed working with you and meeting your family. Mold inspections can be very complicated, so it was great that you were able to be there for the inspection to ask questions and seek clarification where needed. I truly appreciate the time and effort you dedicated to sharing your thoughts here on HomeStars. Take care and let me know if you need any other assistance. Best Regards, Sean and Marni.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mold Insight Inc.

As a former home inspection company, we have gained considerable insight on how homes and buildings are constructed and the vulnerabilities they possess when it comes to moisture ingress and mold.

Although we have been busy helping our clients with mold and home inspections since 2011, we have focused our business to provide the following:

- Mold Inspections ~ Checking the property for mold/related issues and pin-pointing the mold source(s)
- Mold Testing ~ Testing the air quality for mold/taking physical swab and or bulk samples to a Microbial lab for analysis and a report
- Consulting ~ Asking key questions and advising people on how to understand mold and the best ways remove to and or prevent mold.

CATEGORIES
Mold Detection & Removal
SERVICES
Mold Inspections, Mold Testing, Mold Awareness Seminars & Consulting
BRANDS
Mold Insight
SPECIALITIES
Building Envelope Science, Mold Inspections & Air Sampling, Thermography (infrared) Public Speaking
WEBSITE
http://www.moldinsight.com
YEAR ESTABLISHED
0
NUMBER OF EMPLOYEES
1
RETURN POLICY
N/A
PAYMENT METHOD
Cash, Cheque & E-transfer
LICENSES
Consumer Protection BC License #53755
MEMBERSHIPS
IICRC & Mold Inspection Consulting & Remediation Org, MICRO
LIABILITY INSURANCE
Yes
DIPLOMAS
Carson Dunlop Property Inspection Program, BCIT Building Envelope Science, Certified Mold Inspection
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
N/A
BONDED
Yes
PROJECT RATE
N/A
WRITTEN CONTRACT
Yes
WARRANTY TERMS
* Scope of Work
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.