Absolutely the worst snow removal service company in Ottawa... they did end up coming to remove part of the snow from my driveway after the past major storm.. removal was very sloppily done.. a large section of the driveway wasn't even plowed.. they had driven onto the grass pushing the snow well into our neighbors yard.. after trying to get in contact with the company several times by phone with no answer, I decided to drive across the city (Kaladar) to visit them.. after wandering around a vacant warehouse for a while marked "employees only".. I finally found a lady sitting in an office in the far back. After being fed some nonsense about why the service was terrible and not what was promised.. I was assured the service would be better next snow fall.. Meanwhile.. there were several phones ringing constantly in the background unanswered.. for those of you saying you can't get through by phone... it's because there isn't anyone there answering the phones. I asked for a refund.. and the lady tried to talk me out of it for a while until I demanded my money back.. after the admin fee and the prorated days of "service" I ended up dishing out $200 for a horribly plowed driveway that I ended up shoveling myself. We have yet to received the balance of our money back.. I'm almost 100% sure that will be a fight as well and another trip to their head office. DO NOT WASTE YOUR MONEY!!!
- Approximate cost of services:
- $375.00
- Company Response
Thank you for your review. We apologize for your poor experience with our snow removal service. Our reputation is very important to us and for this reason we have decided to discontinue all snow removal services moving forward. We hope our excellent reputation in lawn, driveway and cleaning services receive a 2nd chance for your business in the future. All the best on a wonderful summer!