Canadian Property Stars

Lawn Maintenance
Ottawa ON K2M 1A8
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Linda from Hamilton
Linda from Hamilton
1 review Hamilton, ON
0/10

Lawn Maintenance

Was approached by door to door salesman to aerated my front lawn. I agreed to 30.00. Then wanted to see my back yard - I told him that I was rototilling it this year as I had so many weeds and wanted to start fresh with new grass. The salesman convinced me that I wouldn't need to do this as the Property Stars plan consisted of aeration, fertilisation and overseeding and the grass seed used would make a thick lawn and choke out the weeds. I was hesitant but he was very convincing so I went ahead (against my better judgement) and paid $252.00 up front. I watched while this young man aerated my front and back lawn - going over the back twice - and was told someone would be back in approx 2 weeks to fertilize and overseed. Well, yes they did come back while I was out but my husband was home and he said they had finished the job in about 5 mins and had nearly left by the time he managed to get outside and hand the phone over to the worker so I could speak to him to ensure that he had overseeded the back yard because of the weeds, and was the fertilizer safe for my dog and do they guarantee their work... answer was yes to all. When I got home and checked the back I could hardly see any grass seeds at all.. especially in the brown spots I could see none. I tried calling them to let them know that my lawn had definitely not been overseeded and it would be hard to find any seeds at all even with a magnify glass. Well guess what... as per all the other complaints... no answer after repeatedly calling for several days. As they have a location on Lanark Drive in Hamilton I decided to drive down there. All doors were locked and no answer when I knocked even though there was a handful of cars out front. This place is a dump.. garbage all around, especially round the back, and the landscaping out front was also a mess... it looked like a wasteland with overgrown grass full of weeds - a great testimony as to what this company is really all about. They are supposed to be coming back again in July for another overseeding but not one blade of grass has grown from this past visit about three weeks ago. So I am going ahead with my original plan to do the job myself and write off the 252.00 paid to these guys. I wish I had read all the reviews first and checked the BBB. as they have an "Alert" against this company. Buyer beware!

Approximate cost of services:
$252.00
What could this company do to improve their services?
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Company Response

Hello Linda, thank you for your review. We have just recently become members of HomeStars and have been made aware of this online review. We apologize for any inconvenience our service or customer service has caused. Please do not hesitate to call our Head Office, toll free 1-866-912-5296, Monday-Friday 9am-5pm if your issue was never resolved. We hope you are having a wonderful summer!