I live in a 30-sumthin' year old condo in North York and we're currently undergoing a massive window replacement project. Needless to say, sills need to be removed and things need to be prepped in order for old windows to come out and new ones to be put in.
On a Sunday afternoon we removed our California shutters and banged up the existing tile that was underneath. We found some stuff that looked suspiciously like black mold. Then we took down the curtains from the bedroom window and after banging up those tiles, we found what was most definitely black mold.
I headed straight to the interwebz to search for a local mold removal company, landed at MoldGuy.ca and then looked for reviews. I read the ones here and on that same Sunday, put a call in. Monday at 9:30am, Kay called to schedule an inspector and see what was the what.
Inspector Drove stopped in at noon the same day and we looked at the living room area. He said it didn't look terrible but that he'd get some guys in to double check. Then we moved to the bedroom. Drove looked. Drove said "Yep, that's a problem. Don't worry, we'll have guys out and we'll get this taken care of by Friday at the latest". He billed me the $150 for the inspection and explained that it would come off the total of the actual remediation. I said "cool". He said "It'll be $1400 for all the things and they'll email you a quote and we'll go from there."
The email came through and I was "Sign! Sign!"
Then Kay called to set a date for my dudes to come. She said "if you're flexible, we can get a team out there tomorrow (Tuesday) at 2pm." I was all "I work from home so I'm SO flexible that if you look up flexible in the dictionary, there's me!" We set the time for 2pm.
Kay called me back a couple hours later and said "we have a space that opened up at 8am tomorrow and I know you said you're flexible but.. " I said "Yes! Gimme! Let's do it! But, um, they can't start destruction until 9am because those are the condo rules". Kay said "That's okay. Just let them know when they get there and they'll set up and be ready for 9am demolition."
So I called and left my message on Sunday afternoon, spoke to a human (Kay) on Monday, and today is Tuesday and I'm mold-freeeeee!! It's a beautiful day!
My 2 remediation dudes (Phil and Justin who are both 100% adorable) showed up on time and were both insanely polite and professional. They explained some stuff, did some stuff, made some noise, ripped some stuff out, used some big machines, sprayed some stuff, cleaned some stuff, and 3 hours and 8 giant bags of trash later, they were done. Done like finished. And everything is sparkly clean and there's not a single speck of that dastardly black mold in sight. There's no drywall dust from where they cut the walls, no chips of paint, no bits of insulation on the floors. There's no evidence they were even here except the clean insides of my condo walls (and of course the giant areas where there's no more drywall.)
And more amazingly? My Dy$on Air Purifier is humming along nicely and telling me there's no longer any junk in my air. I know, right? Amazing!!! Super amazing!
I can't say enough good things about the way The Mold Guy(s) handled this whole situation. Yes, I know it's their job, but sometimes people surprise you and are exceptional at what they do.
If I can recommend this company to you because you're looking for assistance with a mold issue, consider them recommended. I'm telling all my neighbours and I'll tell anyone who needs a mold guy that they need to go to the Mold Guy.
5 stars. All the stars. I'd give them 10 if they'd let me give them 10.