The Mold Guy, Mold Detection & Removal

Mold Detection & Removal
437 Roncesvalles Ave. Unit 420 Toronto ON M6R 3B9
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Mold Detection & Removal
The Mold Guy, Mold Detection & Removal
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97%

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Best of 2020 winner 11 timesBest of 2020winner 11 times

Reviews for The Mold Guy, Mold Detection & Removal

Average customer rating:
9.8 10 (594 reviews)

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Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Mold Inspection

Prompt and professional service with timely responses and detailed reports, to help understand the results and help put my mind at ease. Highly recommended. Thanks to the ladies in the office as well!

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Company Response

Thank you for taking the time to write us a mold inspection review. We pride ourselves on providing our customers with professional mold inspections services! Have a great long weekend Kay & Megan

Sarah in Richmond Hill
Sarah in Richmond Hill
4 reviews Richmond Hill, ON
10/10

Mold Guy - for the win!

These folks were the best! From the office staff, to the very kind and thorough assessment m, all the way to the removal. The team was kind, helpful and extremely professional. They not only treated the area (which was COVERED In mold) but gave us pointers on how to keep it from coming back. If you are in the unfortunate situation of having mold, you want these folks on your side. Would for sure use them again.

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Company Response

We are so very grateful for customers like you. We take pride is providing all our clients with courteous professional Mold removal services. Thank you for choosing the Mold Guy. Thank you Thank you Kay

Jenn
Jenn
0 reviews Oshawa, ON
10/10

Great Service

From the initial inspection to the removal service, I was very happy. The problem was located and the inspector took the time to explain to me exactly what the process would be, as well as offering me some things to consider moving forward.

The team that came for the removal were on time, pleasant, worked fast to complete the job, and walked me through everything that was done upon completion.

Overall, I was very satisfied with the level of professionalism and would definitely recommend.

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Company Response

Thank you Jenn. We take pride in providing excellent customer services. Thank you for choosing "The Mold Guy" for your mold detection and removal services! Thank you Thank you Kay

Private User
Private User
Private User reviews Mississauga, ON
10/10

Cold Room (mold) and crawl space cleanup

to our surprise we had mold in our basement cold room (cantina), and a musty smell permeating from our basement crawl space. We needed this situation rectified asap, the mold was a health concern and the musty smell in the house was getting to be quite overwhelming - we called The Mold Guys on a Monday, and they took care of this issue in one-day, the Thursday of the same week, they did a tremendous job in relatively short time to resolve this issue for us - we are so grateful to Justin and his team! they were professional and considerate all around, we have our house back - clear and free of mold and smell!

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Company Response

Thank you kindly for taking the time to write us such a wonderful review. Your business is sincerely appreciated. Thank you for choosing "The Mold Guy" for your mold detection and removal services. Thank you Kay, Megan & your Mold Guy team!

The in Toronto
The in Toronto
0 reviews Markham, ON
10/10

Attic Remediation

We discovered that our bathroom vents were not working appropriately and that the steam from our showers was not venting properly out of the attic. There was black mould on the sheathing and we wanted it dealt with immediately. The mould guy process from beginning to end was very quick, efficient, and the work was done very well.

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Company Response

Thank you for taking the time to write us such a nice review. Your business is very much appreciated. Take care & Thank you Kay & your Mold Guy team!

Patrick
Patrick
2 reviews Mississauga, ON
10/10

Basement mold remediation

I found mold in a finished part of my basement 2 weeks ago.
I found the Mold Guys based on their score here on Home Stars.

I spoke to Kay, she was awesome and very understanding. My family is currently doing a very tight lock down due to Covid, and the Mold Guys crew are the only people who have been in our house since March.

The diagnosis was that we needed to remove the ceiling, wall and floor of the impacted room at a minimum.

The next day a crew was here with a dumpster.

The crew was also very accommodating of our heightened concerns due to having people in our home. They sealed off the area of the house and took a lot of care in alleviating my concerns.

They removed the moldy material, sanitized and cleaned the area.
Found the source of the water, which caused the mold, and provided photos of the progress of the job.

I highly recommend the Mold Guys.

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Company Response

Hello Patrick, I hope that you and your family are well. Thank you for taking the time out to write us such a wonderful review. It was a pleasure working with you! happy Thanksgiving Kay

IAM
IAM
0 reviews Richmond Hill, ON
2/10

Mold Remediation

The Mold Guy can remove mold but be very, very careful with their pricing. We discovered signs of mold in our basement and someone from the Mold Guy came out for a paid assessment. The assessment payment is credited to your job if you proceed which is fair. It was determined that we had some type of mold issue and we were told that it would take two days to fix so the job would cost $3600 (2 days X $1800/day) plus a bin so we signed up. The crew was great and easily finished the job in under 8 hours including training a new crew member over two days. I asked the crew lead about paying for two days when it only took one and he said that is just how it is since times jobs can go over the estimate. I spoke to their office about this and they have a scripted response saying they quote on a job basis and not an hourly basis (even though they build the price based on a daily rate). I suggested paying for 1.5 days vs. 2 when it took only one day seemed fair but they went back to the script. Other than the pricing the work was great but a mold problem can become emotional so be careful with their pricing. I can understand building in a contingency on a job for unforeseen problems but doubling the price seems excessive and unfair.

Addendum: In response to The Mold Guy's Comments, my job price was based on a crew of 3 taking 2 days to remove in our Coldroom. The crew of 3 completed the job in 7.5 hours. The job was overestimated by 100% and I paid accordingly. Had they said "it will take us one day for the job but we'll charge you for two" I wouldn't have agreed. I suggested I pay for 1.5 days of work so in fact was willing to pay 50% more than the time spent at our house. Also, The Mold Guy says extra work was done at no additional cost. I wrote to them to clarify what this was and have not heard back. The Sales Rep did look for mold in other areas of the basement on the paid visit which took about 5-10 minutes. No other work was done so that is a complete fabrication.

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Company Response

Thanks for taking the time to write a review. We're not sure where you got the idea that you were billed for 2 days as we could have put 5 or 6 team members on the job and completed it in one day. We also completed other work at your request in other rooms which was not included in the quote and you weren't charged a dime more. Overall...You were more than happy with the work performed at the agreed price, just upset that you couldn't talk us down to half price. Stay Safe, Stay Healthy...Cheers

Eric VT in Toronto
Eric VT in Toronto
2 reviews Brampton, ON
10/10

Great Service and Great Experience

I hired the Mold Guy to remove mold growing in my basement due to a leak. They returned my call quickly. Ross was quick to perform an inspection and discuss the problem with me. He went through the process clearly and was helpful all steps of the way

Throughout the whole process the whole team has been very helpful. The people who came and did the work at my home who were very friendly and explained everything to me. The staff on the phone who talked with me helped me out with my problem.

Highly recommended to anyone.

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Company Response

Hi Eric, it was nice meeting you and your family and thanks for choosing The Mold Guy...Stay Safe, Stay Healthy!

Peter M
Peter M
0 reviews Toronto, ON
10/10

renovation

Needed opinion on potential mold issue. Response time was very fast. Licensed specialist was sent out within 4 hours. And received written report next day. Would not hesitate to recommend this service

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Company Response

Thanks for the review Peter and thanks for choosing The Mold Guy!

Happy Customer in Etobicoke
Happy Customer in Etobicoke
2 reviews Toronto, ON
10/10

Would not hesitate to use them again

Kay was amazing- she was knowledgeable and knew exactly what I needed to hear. They were efficient and went above and beyond.
I would use them again in a heartbeat.

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Company Response

Thanks Happy Customer in Etobicoke, at The Mold Guy we pride ourselves on our customer service and please...call anytime!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Mold Guy, Mold Detection & Removal

Mold Detection & Removal (Mold Inspections and Mold Removal) (Mould Inspections and Mould Removal)
We are a IICRC Certified Firm (the Gold Standard in Restoration). Our Mold Inspections, Indoor Air Quality Testing and Mold Removal services in Toronto and the surrounding GTA have been developed with years of practical experience and ongoing education. Our goal is to provide great service above and beyond that of our competitors.

From the first call to project end you can expect:

+ Easy Communication
+ Honesty
+ Reliability
+ Trouble Free Process
+ A Commitment of Excellence
+ A team that strives to save you Time, Money and most important, disruption to your personal life or place of business.

At The Mold Guy we’re not satisfied, unless you are! The Mold Guy prides itself in being your ethical Mold Inspections and Mold Removal professionals for Toronto and the surrounding GTA.

Once you suspect a Mold problem and make that first call you will talk to one of our Mold Professionals that can quickly help you understand the extent of the problem and schedule a Mold Inspection at a convenient time for you. We make the process systematic and most of all, calm and efficient.
Our Mold Detection (mould detection) Service starts with a Certified Mold Professional onsite to evaluate the extent of any Mold related problems.
Our Mold Inspectors will educate with mold facts which hopefully helps you relax and understand what’s next.
We will provide a written quote and go over the scope of repairs with you and make sure all your concerns have been addressed.
At The Mold Guy from top to bottom beginning to end, taking pride in what we do is our standard. We really do care! We’re not going to send anyone to work in your home or business that we wouldn't want working in ours. We believe in taking care of your home as we would take care of ours. Therefore as a company, we know you are getting the highest level of care and service which starts by talking to a company representative that knows Mold, not an answering service. We look forward to hearing from you!

CATEGORIES
Mold Detection & Removal
SERVICES
Mold Inspection, Indoor Air Quality Testing, Thermal Imaging, Mold Removal.
SPECIALITIES
Mold Inspection Mould Inspection Mold Removal Mould Removal Indoor Air Quality Testing
WEBSITE
http://www.moldguy.ca
YEAR ESTABLISHED
12
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cheque, Visa, MC, American Express
LICENSES
Certified Home Inspector, Certified Residential Mold Inspector, Commercial Building Mold Inspector,
MEMBERSHIPS
internachi, IAC2, MICRO, IICRC Certified Firm
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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