Basement mold check and removal
Beware of this company. This company has no integrity and no customer service. Quoted and charged us for 1 full day of work. The workers worked at our house for 3 1/2 hours. When the two workers were in my basement, I asked them what was the terrible smell in my bathroom. They had the bathroom door shut and when I opened it, the smell was so strong I could not breathe. They said they did not know what this smell was and that they did not ever smell this before. They said that it was probably sewer gas and we should call a plumber. Turns out they poured their chemicals and cleaning products down our shower drain in the bathroom next to where they were working. That same night after they left our house the smell got so strong it was coming through my heat vents etc. and our eyes were burning and we could not swallow and our throats were sore. We got so scared, I called Ross and told him what was happening and he said he did not know what it could be other than a drain or plumbing issue. He came over to our house the next day and smelled our drains and said "yes, this is our cleaning/chemical products" and that they had been dumped down our drain by his two workers. He did not offer an apology or show any concern for what was happening to us. We did not know at first what this was, we just knew how the smell was effecting our breathing and our eyes and throats. This was a very scary experience for us. We had even called two plumbers the night before. Ross did not care about any of this. It has now been over 1 week and we still smell it in our house. If you want a company that actually cares about you and your home, do not hire this company.
- Approximate cost of services:
- $1,800.00
- Company Response
For everyone reading this let it be a cautionary tale. Our containment barriers and equipment are there for your safety while we remediate and sometimes left on site afterwards to continue cleaning the air which was the case here. The bathroom in question was inside of our containment area, the chemicals in question are non-hazardous derived from essential oils such as Thyme, Oregano and Lemon and it’s our common practice to flush or put any excess down the drain after we finish disinfecting, it is a fresh smelling product that dissipates quickly. The next day I was on site to address your concerns and the odour of our product was barely detectable and could only be identified when you put your nose directly on the shower drain. When I arrived I found our containment barrier had be taken down and our equipment shut off. Kathy I was very apologetic for what you were going through but you forgot to mention that my guys did a phenomenal job that you and your brother were very happy with…..Cheers…Ross