After reading all of the positive reviews for Ross I thought to myself, either this guy is really great at what he does, or this guy has hired one heck of a great creative writer to pad his results! Scepticism aside I called Ross to find out for myself. It was the former and with the job now complete we couldn't be happier with the results!
Ross came down same-day to do air samples and assess the mold issues in our basement (the mold in our newly purchased home's basement was so thick and slimy it was a no-brainer that we needed the work done so our process was more to understand the quality, cost and guarantees of the work that would be done than to determine if we had a mold issue). Ross provided great information on how mold works, the concerns associated with it and how to identify the root cause to avoid it in the future; and contrary to what most of these guys will tell you about how mold will kidnap your children and bake them into pies to scare you into jobs you can do yourself or don't actually need, Ross alleviated our concerns by explaining how mold moves throughout the house and how we could avoid the mold in the interim; he also explained a few great ways to cheaply and easily (and eco-friendly!) get rid of several different types of mold that are commonly found in old homes so we didn't have to worry in the future. Way above and beyond.
As for the work, the job started a few days later and was scheduled for 3 days (a total gut job of the saturated basement was necessary before we moved in because the mold was well into the walls in addition to the entire sub floor; even in the floor joists above...brutal!). I explained to Ross my need to have it done in two days to meet other contractor obligations and his crew stayed for over 12 hours straight on the second day to make it happen. The job finished ahead of schedule, under cost and looks great. Ross was also highly flexible on payment options, understanding we just moved into a new home and that came with plenty of extra cost, and he even called a few days after to follow up and ensure that we were still happy with the work and feeling better about the quality of the home.
To top it all off, the second day of work was his birthday and with guests at the house in the evening he was still on the phone with me checking in; no kidding!
Use this company; you will not regret it.
- Approximate cost of services:
- $4,000.00
- Company Response
Hi Michael, it was a pleasure reading your review. Thanks very much for choosing the Mold Guy for your basement mold removal/remediation. Cheers Kay!