Thank you to the team @ The Mold Guy for carrying out an efficient, effective and honest service in removing mold spots that was discovered in my basement. Kay - the voice behind the phone - was quite polite, gentle and patient with me, thanks for that. Phil who did the initial inspection, was honest with my inquiries and answered his cell whenever I'd call. Thanks. Matt, who did the actual remediation, did a kick-ass job in removing the mold in a tidy and professional manner, with awesome clean cuts in the drywall too. The service was provided in a timely manner as well - a few days wait - and they were able to accommodate the initial inspection the day after I called. I also appreciated how I was sent formal documentation after the service was performed such as 'before and after' pics and a certificate to say what service was performed.
I guess if there's one con out of all this it's that there would of been a service charge had I paid with my credit card. If you folks can have that changed for your future customers then that would be great
An all around great experience and I will call them with any future mold remediation requirements. Thanks!
- Approximate cost of services:
- $2,090.00
- Company Response
Thanks so much for calling out the team, without great customer service what would we be? I'm not sure what you were referring too when you mentioned a service fee? There are Zero service charges from us, the price on our quote is the price no matter what forms of payments you choose and again thank you so much for the wonderful review....Cheers...Ross