Below is an email i sent to ASR Movers detailing concerns i had with their service. NOT RECOMMENDED!
My husband and I moved from our apartment to our new home on Saturday, July 25th. We hired your company in order to have a stress-free transition between our homes. Although you have many positive reviews on the internet, I was astounded at the inconvenience my family was put through, as well as the lack of training and unprofessionalism of your staff. I am bringing to your attention concerns I have with the service I received on Saturday, July 25:
1. Using your online quote system, I filled out an extensive list detailing the furniture we had in our two bedroom apartment. I am disappointed that I was so underquoted on the time and had the quote been more reflective of the actual cost, I would have gone with another company. The job actually took nine hours and was completed in an unsatisfactory manner.
2. Our service elevator was booked for the period 12-4, based on your two movers who were scheduled to arrive at 12:00 and arrived eventually arrived at 1:30. Fortunately, no other tenant had booked the elevator after us and our building manager did not charge us a fee for elevator overtime.
3. A third mover was provided at an extra cost of $30.00 per hour due to the fact one of the movers had his right hand and wrist in a cast and was having difficulty moving the heavier furniture. It is unacceptable to send staff that are not fit to complete the job.
4. Your quotation indicates “free packaging and unpackaging of goods”; however, the movers planned to wrap our items at the truck, subjecting our furniture to nicks, dents and scrapes while removing it from our apartment. At my husband’s insistence, shrink wrap was provided; however, no blankets or proper furniture protection was supplied. In addition, in order to mitigate any additional costs, my girlfriend and I had to assist with the wrapping as the two original movers were extremely slow moving . The third guy was somewhat faster; however, this should not have happened!
5. The main excuse provided for the slow movement was the elevator size. Both my husband and I have professional moving experience and all the furniture was moved into the apartment in five hours with the assistance of one other individual. Had the furniture been arranged in the elevator better, it would have resulted in less trips and faster movement.
6. No longer trusting the competency with fragile items, I kept several items back to relocate myself. The attached pictures show how much remained even after nine hours. This took five hours to move using personal vehicles and non-dedicated elevators the following day.
7. The dispatcher was very rude and unhelpful when I called to discuss these issues at 7:45 pm. He spoke over me every time I voiced an issue, and then told me “Did they break anything? Well, then there’s no problem.” Not breaking anything should not the standard for a successful move.
8. Because I relied on your estimate below, I only had enough cash on hand to pay the quote plus a buffer of about two hours & tip for your staff. Because the move took almost twice as long and required additional staff, my husband and I had to scramble to get more cash at 8pm on a Saturday. Since our items would not be removed from the truck until paid the fee, we had no other option but to pay. In order to expedite the completion, we also had to assist in unloading the truck so as to not disturb our neighbors any further with the loud truck. The move was finished at 10:30, and an hour was refunded from what we paid ($1120.00 total – original quote $508.50, incl. HST)
9. Finally, when the movers took the hinge off my back screen door to get it to open wider, they subsequently lost a part and were unable to reattach the hinge.
I had requested some form of compensation for my time, plus a repairs of the broken screen door, howver Nick sees no reason to provide me with either.
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