The initial meeting and seeing the product was good. That's why we picked this company out of the 3 that we recieved estimates from. Retroteck was second most expensive. Day of installation , very careless, broken back splash tile , big hole where they ripped out the old windows, had to ask them to fill it in with foam!! Not even a year later half of the screw on the windows were rusted and the caulking around the windows shrunk. Called to complain, was put on hold for 15 minutes, left messages for supervisor to call, never did. Called back again and Peter the manager told me to count how many rusty screws we had and he will sent us replacement screws to put in ourselves!!! Where is the customer service and LIFETIME warranty on the product and installation!!! Demanded they sent someone over to fix or we call the better business bureau. Problem was resolved but the company and its employees were very unprofessional .
- Approximate cost of services:
- $7,000.00
- Company Response
Janet,
we came across this interesting comment and were not even aware of such a site. we are responding albeit late, as we never knew about Homestars.
thank-you for commenting on your experience with our company. We do apologize for not meeting all expectations and satisfaction. our warranty info is listed on the back of your original blue copy you would have received from us. unfortunately, there isn't a lifetime warranty on installation but we have recently upgraded our frame warranty to lifetime; installation on products is 5 years still.
again, our company makes every effort to provide the best experience possible from the beginning process until completion. Pls call us if there is anything else we can help you with. We will be sure to respond more quickly.Retro Teck