Raywal Cabinets

I interviewed 3 Kitchen companies, Jennie Bayda was the most efficient, detail oriented professional. Jennie made suggestions, corrected any issues, answered all my questions/emails in a prompt & accurate manner. Even after the install, the service continued to ensure our satisfaction. The entire Raywal company went above & beyond. If I ordered another kitchen it would be with Raywal, but specifically as Jennie made the experience an enjoyable one. Thank you.

We gave our ideas, kitchen dimensions and budget to the showroom manager, Carly, and she laid out the perfect kitchen. We were in and out of the showroom to choose our finishes effortlessly and are very impressed by the finish product.

I'm very happy with my girlfriend's recommendation to go with Raywal for my kitchen cabinet. Jennie, my designer is experienced and thorough. My kitchen is small, but she managed to fit in the appliances I wanted, gave me a pantry, island and more counter-top spaces. Her pre-inspection was really helpful to ensure my contractor get everything ready for the installation. After the installation and inspection, I noticed 2 small cracks, I emailed them, and Rafel the miracle worker made them go away as if they were never there. I'm sorry I didn't get my installer's name, and he worked hard, and stayed late so that he could confirm things with me. In general, very happy with the product and the service from everybody we have talked to

Were do I begin.
Jennie did a fantastic job helping to design our kitchen. She listened to our input and made recommendations that would compliment what our vision was. And let me tell you it matched perfectly. We could not be happier with how it turned out. From conception to the finished product Jennie helped Coordinate make sure that we were satisfied. Our delivery Team we friendly and professional. And the installer Brandon Scott was amazing. He was professional and courteous and took his time to ensure that everything was perfect.
A big thank you to Jennie for her hard work and beautiful design
Sincerely the Mischenko's

I was recommended to this company by a family member and I am happy I chose Raywal to complete my renovations. The staff at Vaughan showroom is very professional and they have answered a lot of my questions in a timely manner. Our kitchen looks great! I would defintely recommend Raywal to my friends and family.

I got an excellent service from Raywal. I checked a few places before I started the project, Raywal offered me a very good competitive price. They're are very professional. In Ottawa office they have an excellent manager who came to the my house every time I needed to clarify something, verify the job after installation and provided an excellent post installation service! Since I bought their product through Costco I also got a decent cash card from Costco.

We purchased kitchen cabinets from Raywal 6 months ago and although they were accommodating to our requests after they were delivered, it took them 15 weeks to rectify the deficiencies (5 or 6 of them). They were paid in full when the cabinets were delivered, so I guess we were no longer at the top of the list.

There were also a number of items that we noticed after delivery that were surprises.

Our base corner cabinet came without the back half, which we were told was standard so they could fit the cabinets through doorways. I’ve spoken to other people and none of them had the back half missing for their recent renos. The design rep told us the cabinets were like that in the showroom. However, when you’re in the showroom their cabinets are bigger and the countertop is on, so you don’t notice. Basically we have half the cabinet size we thought we’d be getting, eg. wall length is 34”, cabinet length is 17“, see the attached picture.

One of the deficiencies was an incorrect door size and no shelf in our largest cabinet, had to go without that for the 15 weeks.

The knobs we chose in the showroom didn’t match the knobs we received. We were told there are colour variations in production runs so the difference was within the normal range. Not a fan of the darker more matte colour but not much we can do now, other than changing them out ourselves.

We chose the Norfolk door design, but the design isn’t carried through on the smaller doors like the spice drawer and base corner cabinet door. We have 3 different door styles in our kitchen. Raywal’s engineers advised they can’t carry the pattern through on smaller doors.

After having the kitchen for 6 months now, I notice that the shine on the cabinets isn’t as bright as it was. We haven’t put anything on them so not sure why that is and it’s only been 6 months.

The Raywal warranty is only 1 year on materials and workmanship, and lifetime warranty on drawer sliders and hinges. This Homestars website shows their warranty as 5 years, but that is not on the flyer I have, see the attached. My friend recently bought her kitchen from Lowes who offer a limited lifetime warranty for everything.

Our cabinet installer, who by the way was excellent, explained a number of things to us, which we felt should have been explained to us prior to the installation. As this was our first kitchen reno, you don’t always know what questions to ask and you try to do your research and cover all the bases, but you can’t know everything. He advised the soft close on the corner cabinets don’t really work because of the nature of the door and he also explained that the soft close on one of our doors wasn’t possible because of the way the door was attached to the custom cabinet.

Our kitchen has a peninsula and it was actually brought out 3” more than it should have been, this was an oversight on our part as we asked to have this corrected on the plans, but missed it when signing off on the final design. Also, our upper cabinet is an inch shorter than the bulkhead, so you notice it. My recommendation to anyone doing a kitchen reno is to ensure you double check the wall measurements before signing off. I didn’t think I would have to do this, but I am sorry I didn’t.

At the quote stage we didn’t receive a price breakdown, everything was lumped together. It would have been nice to see a breakdown and to see where we saved with respect to the promotion they were offering. Again, my friend who bought cabinets from Lowes got a detailed breakdown, which is good so you know if there are certain things you don’t want to pay for.

I am giving Raywal a 5 because of the delayed response to the deficiencies and the items noted above.

RESPONSE AFTER RAYWAL REBUTTAL:
I really appreciate the response provided for my review and because of that, I am changing my rating to an 8. This was my first kitchen reno so there were a few eye openers as I went through the process. Each company operates differently and I can see that Raywal cares about its customers, so I would recommend them and will definitely consider them for future renovations after their response.

I was referred to Raywal by Costco to renovate and re-design my kitchen. I dealt with Vanessa Goodkey, who I found to be very knowledgeable, friendly and easy to talk to. From the beginning she provided helpful input on designs and expert advice. I am very happy with the quality and workmanship of my kitchen cabinets & I will gladly recommend Raywal & Vanessa to family, friends & acquaintances. I must say, I did not expect to have such a wonderful experience renovating. It was a pleasure dealing with Vanessa & her team from start to finish. Also, Roy, the cabinet installer, did an amazing job & was very meticulous & so very careful. Without a doubt, I believe Vanessa & her team genuinely care very much about their customers and that in the end they get what they envisioned & much, much more...

Carly the sales rep, provided me with great service! Her measurements were accurate and her advice on a proposed layout was spot on. I relied on her experience when picking out edging for my countertops. When the kitchen was installed, the installer was efficient. The team here in Ottawa were professional and respectful of my decisions.

Carly and the Raywal team from Ottawa continue to delivery on there promise of quality and responsiveness with kitchen cabinet and vanity products. Carly works closely with us as the builder and our client to achieve the right finish while not losing sight of space and cost constraints. Good work to the Raywal Ottawa team!