I would not recommend Service4Applicances to anyone. I am writing this review to help people understand that this company does not in any way stand behind their work.
I have a problem with my GE Monogram fridge which for some reason has a problem maintaining a level temperature. I called in August to have this problem repaired. The technician came out and determined that I need a new fan. I ordered the fan and paid approx. $560.00. After the fridge was repaired I called back to tell them that the fridge was not working. I was under the assumption that I had a 30 guarantee. The technician came out again and told me that some other problem was causing the temperature fluctuation. I thought that he wouldn't charge anything, but he told me that it was a different problem and the minimum amount he could charge me was $180 + tax. I didn't agree, but paid him as I didn't want to cause a problem. He assured me that the fridge would now work properly. The next day I called back and told them that the problem was not resolved and that I was not going to keep paying the to "guess" what the problem was. The customer service people told me that the head technician would call and offer a solution. Needless to say after several calls and promises that I would receive a call, I never received any response. I wrote them a letter asking for my money back and they wrote back to tell me that they did not do anything wrong (no offer to come and look at my fridge) . As I had told them that I would take them to small claims court - they reminded me that they would sue me for court costs.
It is now November and my fridge is still not working properly. To add insult to injury my icemaker stopped working after the first appointment. I now have a fridge that is in worse condition than it was before I called them and I am out $762.00!
There are serveral other reviewers that have had the same experience when the original appointment does not solve the problem. Please go on the Better Business Bureau website for more information. I'm sorry that I didnt.
- Approximate cost of services:
- $762.00
- Company Response
Hi Mary, we are sorry that you are unhappy with our service. Service4Appliances is a fair company that has competative pricing. Every business runs on policy and procedures and we are no exception. Perhaps in the future, we might cross paths again and hopefully you will have a better experience.
Cheers.......