Decided on Reid's after a few comparable estimates; Jake was professional and informative and reviews were top notch. Bit of a delay in job completion due to a worker's appointment and we also found a couple nails left on the roof above the garage upon job completion. Strangely, no follow up from Reid's for a couple weeks until we called them and were informed it was an office error. Jessica was quick to take ownership of the error and immediately sent someone to inspect the roof. She also sent us a gift card to apologize for the mishap. Roof looks great and we trust the workmanship is as well. All in all not a seamless process but we are happy with the end result.
- Approximate cost of services:
- $8,500.00
- Company Response
Hi Stephanie,
We appreciate you taking the time to tell us about your experience! We also appreciate your patience and understanding. As discussed some times scheduling issues do happen but it was definitely an error on our behalf to not communicate once the job was completed. We typically are out there shortly after completion to complete final inspection and catch, if any debris left behind.
Your business is very much appreciated and we wish you well over the summer months and beyond!
Kind Regards,
Jessica & Calvin Reid