Eco Choice Windows & Doors

We’re very happy with our new front door and invisible screen. As our neighbour remarked the next day: “It’s very beautiful!”. We agree – and the quality of the work is exceptional. Thank You Eco Choice for doing such a wonderful job – we appreciate it and will happily refer you to people we know.

The windows are sturdy and look great. The installers were also great. However, deal with someone other than Alan for customer service. Alan never came to our house to look at our space or show us colour samples. He called to tell me his installer's truck broke down, but instead of trying to rearrange other appts, he just delayed us for a week even though the truck was fixed, with a very "oh well" attitude. The manufacturer for the tilt and turn windows also use a very "greenish" commercial brown. Like no other commercial brown I've seen. Again, Alan just brushed me off when I asked him about this. The issue would have totally been avoided had he taken the time to come show us colour swatches (which his installer had sounded surprised that he hadn't). Alan also promised he would come down to measure retractable screens for our windows, which he never did.
I would recommend Eco Choice windows, but from the other reviews written, call Gabriel if you want good service.

Eco Choice replaced a garden door with two sidelites in the back. The job was processed fairly quickly. The installers were very hardworking, polite and willing to please. Everything worked out, the work was beautifully finished.

To business that claim to be "customer-centric:" go study Ecochoice Windows and doors customer service personnel, installers and business model to learn about extraordinary customer service. Gabriel (sales), was by far the most attentive, attuned, thoughtful, thorough, proactive sales rep of the three companies we considered. His continuous follow up reassured us that all was well. No surprises. Alex, the installer, is as much an artisan as installer. He understands and cares for older homes (and the people who live in them). Along with his colleague he was meticulous, thoughtful and very considerate. Their product is outstanding: I was especially concerned about products that can withstand an ever harsher climate and weather patterns (strong winds, large amounts of rain, extreme temps) and these passed all tests. Pricing was extremely fair. This business could teach others about customer service as it should be practiced (versus the type where message platforms, bottom lines and bureaucracy drive all transactions). We will return!

Gabe came to quote our windows in a timely fashion. He spent an immense amount of time answering questions at his shop and over the phone. His installer came to double check his measurements which was over and above what i expected. The installer showed up early and was professional. There was an issue from the manufacturer with the sliding door, but Gabe had everything fixed up in less than 24 hours. The service you receive from ECO CHOICE is unparalleled. Thank you! We will be going back for a second slider and more doors.

Eco Choice was incredibly accommodating! We had repeated delays with permits yet they managed to be flexible with installation dates. The installers were courteous and worked well with various contractors on site. Gabriel was prompt in returning all my calls and never hesitated despite some out-of-the-ordinary demands. The windows look beautiful!

The installation crew arrived on time. The door came exactly as ordered. The installation was completed in the time frame promised and was performed in a most professional manner. I couldn't be happier with the outcome. And best of all - the workers left the place nice and neat!

Everything was very professional, very well explained during the initial meeting. Everything was done on time and everyone we dealt with was really nice and knowledgeable. Price was reasonable and would definitely recommend Mike and the rest of the team to anyone who needing new windows. The installers did a great job!!!