The windows are sturdy and look great. The installers were also great. However, deal with someone other than Alan for customer service. Alan never came to our house to look at our space or show us colour samples. He called to tell me his installer's truck broke down, but instead of trying to rearrange other appts, he just delayed us for a week even though the truck was fixed, with a very "oh well" attitude. The manufacturer for the tilt and turn windows also use a very "greenish" commercial brown. Like no other commercial brown I've seen. Again, Alan just brushed me off when I asked him about this. The issue would have totally been avoided had he taken the time to come show us colour swatches (which his installer had sounded surprised that he hadn't). Alan also promised he would come down to measure retractable screens for our windows, which he never did.
I would recommend Eco Choice windows, but from the other reviews written, call Gabriel if you want good service.
- Approximate cost of services:
- $4,000.00
- Company Response
We are sorry to hear that your customer service experience was not satisfactory. We value your business and if you are considering any future projects, we are happy to provide you with a Customer Service Discount towards any window/door purchase.