Watermart

Water Filtration & Purification
321 Carlaw Avenue, unit 215 Toronto ON M4M 2S1
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Private User
Private User
Private User reviews Aurora, ON
10/10

Replacing a faulty control head for water filtration system

I received my water bill a few weeks ago and it was almost five times my normal usage. After the plumber identified the water filter as the most likely culprit, I contacted WaterMart. The person answering my call quickly determined that a faulty control head in the water filter was the cause and immediately guided me over the phone to shut off the water filter.

Dave, the owner, called me the next day to offer, without me even thinking about asking, to reimburse me the difference in the water bill compared to my normal usage for both the last and current billing cycles.
He had also made arrangement for a new control head of a different make to be installed in two business days.

Given that the manufacturer of the faulty control head refused to take responsibility for its product and I think (but not sure) that the warranty for my water filter had already expired, Dave could have easily told me that it was not his problem.

Instead, he went above and beyond to promptly rectify the situation – at no cost to me - while he absorbed the costs of my extra water bill (about $1500), a new control head and the labor cost for the technician. These costs easily added up to or more than what I had paid for my water filter two years ago.

Thanks so much, Dave. I really appreciate it.

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Company Response

Hi! Thank you for taking the time to write such a comprehensive review. The whole team very much appreciates it.

The way I see it (the way I think everyone should honestly see it) is that If we recommend and install a piece of equipment that turns out to be faulty then it should be our job to deal with the manufacturer - not the customers. I am very glad to hear that we got everything running properly and that you're happy. Please get in touch any time if you have follow up questions.

Many thanks once again for the great review!

Sincerely, Dave & the Watermart Team.