Van City Hd Technologies

Charged me over $627 for two TV wall mounting (Cables have been roughed, the charge was only for mounting service!!). One bolt on the wall actually came off after less than two months, and also the cable box sticked back of the tv fell off. Tried to call, message, and email Robert WIlson, who is the owner of this business, but they never replied again and rejected all my calls after I told him there was a problem I requested to be fixed. Very poor customer service. Now I have to call another tech to re-install and fix the frame to make it secure. Never trust them in TV wall mounting!

Vancity HD did a TV mounting or me 3 years ago with no issue. I moved, and decided to use them again. Via email we set up an appointment for June 16th in the morning. I took the time off work and waiting for them, but they never showed up. I emailed, and there had been a scheduling mixup on their end. They asked if they could come later in the week and offered a $50 credit towards the install. I was unable to take a second morning off work, but my babysitter was home. Note that during the email exchange they explained that a basic install for 2 TVs would be less than an hour, and a Gold install would take 1.5 hours each (3 hours.) They arrived the second time, and were in and our in under an hour, so I just missed them when I came home. Imagine my surprise when they billed my credit card for almost $800 dollars! I checked the invoice, and saw that not only had they not issued the $50 credit, but had charged me for 2 Gold installs. I sent an email immediately, because I assumed it was simply an invoicing mistake on their end. No reply. I emailed again, and this time they replied that they had done the Gold installs. I told them they had been in and our in less than an hour, and I hadn't requested a Gold install. They replied that they had cleared the extra charges with the babysitter. She denies this, obviously, and in the past has always called me if there has been any question with services done in the home. She wouldn't suddenly OK a couple extra hundreds of dollars. I am so unbelievably disappointed.

Awesome Service, I called in and they came in the first hour.
Hooked everything up in my house, was friendly, knowledgeable and definitely knew what they were doing. After they finished the job they were telling my fiance that they do more than tv mounting, also security camera set-up. I would recommenced them to anyone! Same day service, fast and sufficient!!

We hired Vancity HD to install two TVs in our home. When contacting the owner directly, we were told it would be the cost of $500 for two of their gold packages. They arrived at the house at 10am, it was the business owner Rob and his employ, immediately they started with telling us that our wall mounts would not be suitable for TVS, and that we had to purchase two wall mounts from their business (costing $300). We agreed as we thought we could just return the wall mounts we had purchased and still proceed with the installment that afternoon. They started with the tv upstairs, where if they weren't ignoring us, they were arguing with each other over how they were going to do the installment, including swearing at each other and belittling each other in front of us, and our children. They did not inform us with what was being done completely or what they were doing that was not included in our package. After fully installing the television upstairs, they went for lunch. When they came back, they started with the tv downstairs, where not only was our wall mount not going to work, but they didn't like the shelf we had selected either, that it would be "too hard to work with" and said we need to purchase one from them. After some disagreement, the owner Rob said he would give us the shelf, because they "didn't want us to feel like they were just costing us more money". They continued to install that television, and completed the project around 4pm. They packed up ready to go, and then came to tell us that the bill was $1200.00. Despite our better judgement, we paid them, took the receipt and they went on their way. We then realized that a lot of that they had done we had not been consulted on for price, but had been mentioned when they said it would "look good" during the installation (ex outlet relocation). As well as had been over charged by $60.00. We contacted VanCity HD immediately the same day to notify them of the mistake, offering them to refund the amount over CC, which they declined and said wasn't possible, so they would send us a cheque in the mail. Over the next few days we noticed things starting to go wrong with the tv upstairs. Wires were not hooked in properly, speakers were left not even plugged in, systems unplugged ext. There had also been a majority of the equipment we had provided them with left untouched, and theirs installed, costing us additional money. Then with the tv downstairs, their outlets were uneven and the shelf now tilted down, resulting us in using our original shelf we had purchased before installation. A few weeks later, with no cheque, we messaged them again, where the owner Rob had responded that he forgot to send the cheque and if we could give all our CC info he would do the refund. Not very comfortable or happy with how things were going thus far, we declined and asked for him to proceed with sending the cheque, which he responded that he would send one of the next day and asked for our address (a little confused at the question, considering he should already know our address if he actually meant to send us a refund on the day of installation which was May 3rd/14), that was on June 17, 2014. June 29th/14 comes along and still no cheque, so we contacted Rob again asking what was going on, and he forgot again, and proceeded to ask for our CC information again. We told him that this was ridiculous and we did not have enough confidence in his company to hand over such personal information and he could send us a cheque, to which he responded "cheers". Its now July 14th/14 and still no response or cheque. This matter has gotten completely ridiculous and we find it total un professional of them for their lack of communication and the lack of service that we received.

I try to support small business shops whenever I can unfortunately I didn't find these guys to provide a professional service. Before starting the job we agreed to the work that needed to be done. However they ran out of time after completing 3/4 of the work. Trying to get these guys to come back to finish the job was an ordeal. They didn't show up (or bother calling me) for 2 scheduled appointments after I had taken the days off from work. In the end I decided to call someone else to finish the job. Also they didn't clean up after themselves and I had found deep scratches all over my new $2000 TV Console.

I contacted Rob at VanCity HD Technologies after friends gave mediocre reviews of Futureshop installation services. My friends are so envious. Rob and his team did an excellent job discussing the pros and cons of each type of wall mount and speaker locations. We settled on a low profile mount that keeps my TV so close to the wall it looks like art. Rob went to the trouble of relocating the electrical with a recessed "clock" outlet so my LED TV sits flush. the speakers are mounted to the left right and directly below my TV. The Vancity HD guys even custom fabricated me some wall mounts for my BOSE acoustimass speakers so I dint have to buy the Bose ones which are like $50 a pop. i'm pretty sure I save money by going with these guys. they know their stuff and it show. My friends will be calling to see if Rob and his guys can "fix" their Futureshop installs. Cheers!