My initial experience with Structube was positive, the quality and design of the furniture were great for their price point, and their store staff were polite and helpful.
The problems started when I ordered a dining set with 6 Parsons chairs. After considerable time spent online and in the store, and taking a sample chair home, I returned to the store the next day only to find that the chairs I wanted weren't available for several months. There was no notice of this whatsoever on their website or from staff. I had already paid for a matching table and I asked for a refund. I was informed that they couldn't refund me at that time as it had to come from head office. I emailed their customer service department-they did not reply.
One thousand dollars and several hours later, I still have no dining set. Why is the customer forced to wait indefinitely for a refund due to Structube's own supply level errors? Why do they not have current availability information on their site and for their staff? Based on this experience, I would not shop there again.