Installation of Ceiling Fan
- Company Response
Howard, thank you for spending the time to write a review. As your review experience shows, all the good reviews you have seen for us on this platform are authentic and unincentivized. You raised some issues which are not usual for our team, we take these seriously and see whether we can use the information to improve our processes. Upon investigation we found that our electrician not only swept up but he removed garbage from the site. Also, a work crew came after him on the same day and they also cleaned up, so we did as promised in the contract "swept clean". Regarding the ladder our crew was ready to use what they had when you offered your ladder, for which we gave them a stern warning as we should not use homeowner equipment. The work was 97% completed on the first day but the return visits were very short to ensure that the patches were properly dried and sanded. Bear in mind that this was a fixed price contract and it is not in our best interest to make several visits, but out of regard for making things look good we did so at no extra charge. We are happy that the work was completed satisfactorily and that the fan is being used for the purpose intended.
Management,
ADEPT SERVICES
www.adeptservicespro.com