Hardwood Giant

We were impressed with the price and sales. However, it was downhill once we put 30% deposit down. We told the salesman we were in a hurry & he promised the measuring guy would book the appt in a day or two, the stock was available, it would be a 2-3 day job. No call for a week. I started calling the store & no one would answer - I was redirected to a voicemail with no option to leave a message. Finally, after 2 weeks I got a hold of the salesman & he apologized & said I would definitely get a call. Two days later, I booked the appt for proper measuring of my floors. The guy never showed up nor phoned he couldn't make it! Tried calling the store but no luck. I went to the store the next day, same salesman pitch, apologized, & rebooked. Again - no one showed up! I called my credit card company and am disputing the transaction. Hopefully, I'll get my money back. Don't waste your time or money. Very unprofessional & don't follow through on their promises!

Really bad service and very poor quality of the products. As long as you paid your money and they do not really care anymore . I am trying to get manager to talk and they never put me on the call .. Look like hidden management or something under the table business . Specially Scarborough location is one of the wrost store in the world. Please do not buy it. If you really want to buy then check all the boxes before buy it. They delivered to me with wrong items and when i called them they said you need to go Brampton to exchange without confirmation with warehouse. I went to the store and asked for manager they never let us to talk to manager . I do not understand how this people run the business like this. Very much disappointed .

I dealt with SHAIK RAHMATHULLAH at the Warden and Ellesemere rd location. He is very knowledgeable and took the time to explain what is required and helped me to order the right items. We had few boxes of leftover boxes of hardwood and they took it back without any issues. I would recommend Hardwood Giant and Shaik anytime.

Thanks Shaik
Robert

I purchased good thick laminate that looks great and was easy enough for me to install it myself. The staff at Hardwood Giant in Burlington were helpful in answering my questions about their products and what would suit my needs best. They were friendly and had great prices. Love my floor!

On the 4th of October (Sunday) during a sale I brought my family and children into the store to choose and purchase approx. 700 sq ft. of hardwood or laminate. Shaik was the salesperson that we dealt with and he has been amazing from beginning to end. We were able to arrange a delivery date for the 7th (Wednesday) and the materials showed up as promised and on time. Another employee helped me load the 30+ boxes of laminate and 7 rolls of underlay into my van, he was very careful to balance the load across the van so that I wouldn't have any issues driving home. I only wish they could have been there on the other end to help unload. Today I brought back the unopened boxes and the process was painless.
I have read some of the other replies here and I am surprised that there are any negative ones. I understand that everyone has a different experience but from my perspective (installing the product myself) I have nothing negative to say. From our experience I would send friends and family alike to purchase from Hardwood Giant and Shaik.

LONG STORY SHORT: NEVER EVER DO A DEAL WITH THIS COMPANY! HIGLY UNPROFESSIONAL, UNETHICAL, DIFFICULT AND FRUSTRATING. WORST EXPERIENCE GUARANTEED!
Do yourself and everyone you know a favour and never, ever purchase a product here. In hind sight their deals may look good, their customer service may be pleasant but everything that comes afterwards is a never ending headache and problems, with false promises and lack of action.
This company is highly unprofessional and are run by people who don't give a damn about their customers time or contractors time. They've called twice telling us on the pick up date to come to their store earlier than the discussed time to pickup the hardwood, prompting us to leave work early or make other arrangements. Once the wood got here only two of the boxes were the products we ordered causing the contractors to lose a day of pay and work which they could've been doing elsewhere and for us to live in disarray. The head office does nothing but blame the manufacturers. And when asked to rectify the situation as soon as possible we were told to come pick it up ourselves in Brampton or to wait until Wednesday and make the exchange ourselves for $20 (what a joke)!! Shaik promised otherwise, that the exchange would be done by the company but we have yet to receive confirmation or word back on the issue. The labourers lost a day of work that could've been spent earning elsewhere and we are left living in a construction site with young children because of this companies lack of organization, cooperation, unwillingness, poor customer service, stinginess, horrible products with the wood just being stained and the sales are complete shams. Please check other reviews before buying, this company does not fully disclose all information and are not easy to deal with. A true and honest nightmare.
Don't even get me started on how hard we had to push to get our money for the returned box. And the reviews below giving it a 10 are obviously an effort to boost the companies PR given the same spelling mistakes, locations, names, and dates within which they were written. Undeserving of any positive reviews whatsoever.

I am a contractor and I do flooring throughout many homes for the past ten years. I have been purchasing all of my hardwood flooring from Hardwood Giant. I work with hardwood, bamboo, engineering and laminate flooring. The quality of their products is absolutely exceptional, the prices are unbeatable and the staff are very knowledgeable, helpful and very friendly. This company stands by their products and they always aim to please. I will continue to recommend Hardwood Giant to anybody that is looking to purchase flooring and you will be extremely satisfied.

We have hired the team of Hardwood Giant to install hardwood stair case and main floor. Everything went very well. We are extremely satisfied with their quality of material and work. Team was very professional which was led by Azhar Jamal. Azhar helped us in selecting the right color and design and he finished the workontime and according to our budget.
We definitely recommend everyone to use Hardwood Giant for hardwood installation. Thank you Azhar Jamal.

I was in the market looking for hardwood and laminate. I visited the big box stores without much satisfaction. I then googled Hardwood Giant and went to the Burlington location. I was created by a gentleman named AJ. He was very knowledgeable and inquired about my project and needs before recommending any product. He proceeded to advise on the pros and cons and how to install for maximum value and longevity. If you are in the market for hardwood or laminate, go see AJ, his service will refine your buying experience. I am repeat customer and will continue to be. Its had to find good service with competitive prices and with people who are genuine. AJ keep up the great work!