Norseman Construction & Development Ltd

Builders
1304 Woodbine Ave Toronto ON M4C 4E7
Write a Review
Write a Review
Website
HomeStars
Builders
Norseman Construction & Development Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

85%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Norseman Construction & Development Ltd

Average customer rating:
9 10 (50 reviews)

Sort by

NBarnes in Scarborough
NBarnes in Scarborough
2 reviews Toronto, ON
2/10

New Home Build & Purchase

Purchased the home in August 2019.
Obvious rush by builder to finish house. Shortcuts everywhere.
Little to no follow-up on warranty claims. I have very detailed text and email trails to validate. Had gas turned off twice during the winter due to safety violations (not revealed as part of the close and or subsequent warranty requests) which were ignored. Seek specific protections & penalties if buying from this builder. Happy to provide additional detail.

2 of 2 people found this review helpful.
Was this review helpful?
SRR in York
SRR in York
0 reviews Toronto, ON
6/10

Main floor reno and 2nd floor addition

These pictures speak out for a job done on door and window frames. I have to admit, these went unnoticed during the final handover inspection. I should have been careful in identifying these. They delivered on time which was good as we spent our Christmas that year in our new renovated home.

Was this review helpful?
Company Response

We're sorry to hear that you were unhappy with your frames. Since you didn't use your real name to write this review, we couldn't reach out to you directly. We want to resolve this for you, as best we can. Please reach out to our office at your earliest convenience.

Miranda in Toronto
Miranda in Toronto
1 review Toronto, ON
9/10

Basement & Ground Floor Reno

Our project started with JB (Sales) who is fantastic at his job! He was very patient, knowledgeable and accommodating. Even after the project started, he continued to be available for advice and support. Once the project started, we were in the good hands of MoH, our project manager. We really enjoyed working with MoH. His engineering background made him a very logical and practical project manager which is a skill you want your main contact to have so that he provides sounds advice and manages his team well. MoH's very professional and polite demeanour made it easy to work with him and his responsiveness gave us great comfort to know he cared about our project and helped keep us very up to date with what was going on. What also made our project successful were the sub-trades that Norseman uses. The tile, drywall, flooring, electrical, kitchen, and painting teams were amazing and we would want them again on any future project we may have. We were quite satisfied with Norsemen. Would have given a 10/10 if the completion schedule was tightened up so that we were back in our space a few weeks earlier as per plan. Thank you Norseman and especially MoH!

Was this review helpful?
Company Response

Hello Miranda,

Thank you for taking the time and reviewing us! We really appreciate it. Also, very happy that you are happy! We hope you enjoy your new space!

Norseman Team

Dean in Thornhill
Dean in Thornhill
0 reviews Vaughan, ON
9/10

Bathroom Reno

Norseman Construction did a great job on our bathroom renovation. They followed our plan while also making some helpful suggestions. They were flexible and able to accommodate changes that we wanted to make as the project progressed. Greg and Yury both did very good work, consulting with us as necessary to make sure that everything met our expectations.

Was this review helpful?
Company Response

Hello Dean,

Thank you for taking the time to review Norseman. We appreciate hearing back from our clients as we can give recognition to our amazing staff for a job well done and to see how we can improve.

If you are in need of anything in the future, please don't hesitate to reach out.

Norseman Team

Southwood in Mississauga
Southwood in Mississauga
2 reviews Toronto, ON
9/10

Main floor reno and exterior work

Our project manager, Robert, was terrific. He was responsive and the work was done in a timely fashion. He was always polite and worked with us to get the results we wanted. We could reach out to him and get a prompt reply, no matter what the time of day. We always knew that if we had any concerns we could reach out to him and he'd follow up. Big renos are complicated, with lots of moving parts, and Robert was able to keep all the balls in the air.

Was this review helpful?
Company Response

Hello,

Thank you for such a lovely review. Robert cares and works hard and we are happy you were able to see these qualities. Enjoy your newly renovated space!

Norseman Team

Colin
Colin
10 reviews Toronto, ON
10/10

Gut Job

Working with Josh (sales manager) and Dave (project manager) was a great pleasure during our large renovation project which was a complete gut-job on an old house. Things went off without a hitch. We had done our research on several companies, settled on Norseman Construction and were extremely pleased with their process and beautiful results.

They were patient, detailed oriented and did fantastic quality work, going the extra mile and delivering creative solutions in times where and when needed.

Communication was excellent throughout the process. Things were explained in detail and we could sleep well at nights, knowing where things were at, at all times through their updates.

They had great tasteful ideas in places where choices could be made and executed on budget, on time and with excellent results. I would highly recommend Norseman Construction going forward.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Colin,

Thank you very much for such a lovely review! I will pass this onto our team. Josh and Dave had a great time working with you! If you are ever in need of anything in the future, please don't hesitate to contact us!

Norseman Team

LBirnie in East York
LBirnie in East York
1 review Toronto, ON
10/10

Main floor home renovation

We were impressed by Norseman's professional, reliable and quality services. Every member of the company we encountered contributed to a positive renovation experience, making an otherwise stressful situation manageable and successful from start to finish. Their team is efficient, knowledgeable and respectful. Our project lead exceeded every expectation and made us feel secure through the transformative and high stress time. We will absolutely recommend Norseman to anyone looking to renovate their space.

Was this review helpful?
Company Response

Hello Mrs Birnie,

Thank you very much for this lovely review! We strive to provide excellent customer service throughout your entire project. It is nice to hear that you had such a great experience with the Norseman team! Your review will be shared with Robert, your project lead.

Have a great day and if you are in need of anything, please let us know.

Norseman team

Paul & Melanie from Toronto
Paul & Melanie from Toronto
3 reviews Toronto, ON
9/10

Basement Renovation - legal basement apartment

We hired Norseman to do our basement renovation after doing thorough research, reading reviews on Home Stars and obtaining four other quotes.

The exercise of getting an accurate quote from Norseman was challenging as the first quote we received was far below what the "actual" job was going to cost, and we went back and forth with the Sales Manager (SM) to finally reach a number that accurately reflected the scope of the job and captured all the details of what we could expect from them. We had some concerns and almost didn't choose them to do the work. When we finally did, we were assigned a very enthusiastic and passionate Project Manager in Robert Hansen. Robert genuinely cares about pleasing the home owner and is very pleasant. He really went out of his way in the beginning to ensure that we understood each step of the project. There were some hiccups along the way that delayed the project and quite a bit of frustration at how long it took to complete the project, but we do feel that the work done in our home was quality work and our neighbours, relatives and friends are impressed with the apartment.

I now want to talk about the issues that came up along the way that we addressed with Norseman during a sit-down meeting after the project ended. First, getting an accurate contract for the job was incredibly frustrating. We had to continually go back and forth with the SM to make sure the contract was correct. Second, communication was a big downfall in almost every step of the project, e.g. trying to reach the SM, only to find out that he was on vacation more than once during the contract negotiation stage - no 'out of office' auto reply on his email alerting clients of same! Further, Norseman has software which is used to update the customer on the progress of the job and a log update was promised three times a week but was not always delivered and it was difficult for us to figure out what had actually been done on some nights when we arrived home. Third, there were mistakes that happened along the way, e.g. the wrong paint colour on the walls that had to be changed and confusion over what was included in the contract versus not. Fourth, Norseman states that they pride themselves with cleaning up your home each and every night before leaving - we found that this was lacking. There were occasions where we came home to debris around the house and also discovered that an item that they mistakenly thought was our vanity, but was in fact our laundry tub, was unpacked and then being used for storage in the construction area. It subsequently became dirty and required cleaning after they left. At other times, workers used our living room as their workshop without putting any protective covering on the newly installed floor. I mention this b/c a professional company should have higher standards and I expected more from them.

On to the positive - I can honestly say that each and every time we had a concern, our Project Manager (PM) did his very best to rectify the situation. He also admitted when he was wrong and apologized. We cut him slack b/c of this. We do believe that he will make an exceptional PM once he has more experience - right now he is good, but his potential is enormous. We also very much appreciated the fact that Kevin and Simon came to our home, met with us and discussed our concerns. They acknowledged that they were some changes that needed to be made, particularly around communication, which we feel is paramount when dealing with clients, particularly when one is investing so much money in a renovation. This to me showed integrity. They also brought a bottle of wine and a card to thank us for our business.

In closing, I would like to say that Norseman is in the process of expanding. The endorsement from Mike Holmes (of course) has brought new business their way. That said, it is important that they never lose sight of their core customer. We chose them b/c we truly felt they understood our needs. We want them to succeed, but we also want them to improve. We know it's a tough business and we are honest in our feedback. In good conscience, we cannot give them a perfect rating. They did a very good job, but they are capable of better.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Paul and Melanie,

Thank you very much for taking the time and giving us a thorough review. We at Norseman really appreciate it!

We are happy you feel we did a really good job in the end and we are working hard and striving to be the best we can be.

Enjoy your Norseman custom wine!

Norseman Team

InToronto in Old Toronto
InToronto in Old Toronto
3 reviews Toronto, ON
9/10

Basement renovation and front entrance renovation

The work I needed to get done was a bit small for Norseman but they did agree to give a quote and do the work. I liked the following:
- They scrupulously stuck to the quote and let me know when things were extra and how I wanted to proceed; clear when amounts were due for the work done
- I did not have much time to spend on the project so I left Norseman to do a lot of the choices based on my Ideas: tiles, cabinets, door etc. They selected everything, got it delivered and installed and so it lifted a big weight. from my shoulders; in the end it was all fine.
- Personnel working on this is very personable, respectful of property, keeping me up to date on what's happening.
However, like any renovation project, one has to be very patient: any delay in one area (for instance an unforeseen situation being uncovered or a supplier not performing) can cascade into other delays.

Was this review helpful?
Company Response

Hello!

Thank you very much for your review. Our clients having an exceptional adventure with us is important. Thank you for sharing your adventure.

Norseman Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Norseman Construction & Development Ltd

Based in Toronto, Norseman Construction & Development Ltd. has been a leader in residential renovations and custom home construction since 2005. From concept to completion, we take a client’s vision and make it a reality through a comprehensive process to ensure the finished product exceeds expectations.
Our wealth of experience, skilled expertise and attention to detail enables us to offer you innovative solutions, competitive pricing and the ability to meet milestones. We appreciate how much your project means to you. That’s why we approach each project with professionalism, integrity and adaptability while maintaining open communication with you every step of the way.
We pride ourselves in Home additions, renovations, custom home building and design.
Let us partner with you to create the home of your dreams.

CATEGORIES
Builders, General Contractors, and Home Additions
SERVICES
Home additions, renovations, custom home building, architectural design
SPECIALITIES
Home Additions, Custom Home build, Architectural Design, Renovations, Engineer Reports
WEBSITE
https://www.norsemanconstruction.ca
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
26
PAYMENT METHOD
We accept Visa, MasterCard, Cash, Cheque, Money Order
MEMBERSHIPS
Covered by Workplace Safety Insurance Board (WSIB)Member of Toronto Construction AssociationMember
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.