We scheduled a cleaning for our bamboo silk rug. Had read good reviews so decided to give it a try. Rug was picked up on time. People were friendly. Rug was returned with "Bleached" lines and blotches. They agreed to pick it up and fix it and insisted they "don't use bleach". The "fixed" rug is entirely bleached almost white (was a grey pattern) and still has bleached lines throughout. Have repeatedly asked to speak to manager but it's always refused and we receive no return call from manager or owner. We have photos of the stages of rug condition as they went - they take photos as well which is why they agreed to work on it again after recognizing the damage.
They finally reached back out with a vm asking for photos but no number or email to send them to. It sounds like we were unlucky, but I strongly advise anyone thinking of using them to think twice and not trust them with anything of significant value like we did.
I will follow up to let the users know how/if they rectified the situation. I hope to find out they stand behind their service.