Bill replaced my 30 year old furnace with a new unit. He was great to deal with (very personable), was able to answer all my questions and recommend a new furnace which I researched before going ahead with the installation. I really liked dealing with the person who would be doing the actual work instead of a sales rep. Bill showed up when he said he would, the work was done within the amount of time described, and I felt comfortable enough to leave the house while Bill and his assistant were working away in the basement. The new furnace is working great and the price was definitely right! I'm sure my 20-year old AC wont last much longer, and I will definitely call Bill to do the job when the time comes.