WindowTech replaced my basement door. The other companies that came out pointed out that the door was sized improperly by the builder. The opening between the concrete walls is 38 inches, but a 32-inch door was installed and the outside was parked over with cement. This caused rotting over the years. The other companies recommended going with a 34 or 36-inch door. WindowTech came out and said they would fix the framing and install a 34-inch door at no additional cost. However, when the contract came in, it specified a 32-inch door. I called the sales rep, and he said not to worry; when the installer comes out to measure, if the opening is big enough for a 34-inch door, they would install a 34-inch door.
After the installer came to pre-measure, I spoke to WindowTech, and they confirmed that a 34-inch door would not be a problem. They were supposed to install it in 4 weeks, but I got a call saying the door was damaged in transit and had to be remade, causing a couple of weeks delay. Two weeks later, they called me and tried to push the installation out another six weeks. I was not happy with this, and they managed get the door 2 weeks later.
The 32-inch door was installed on May 29, 2024. The builder had used scrap pieces of 1 inch boards stacked to between the 2x4 framing and the door frame. Some of this was removed. I now have a less secure door, and the caulking has gaps in it.
I called WindowTech, and they were supposed to put in a service ticket to have this re-done. It has been 4 months, and I am still waiting for the service call.
Stay away from WindowTech. Get everything in writing.
- Approximate cost of services:
- $1,700.00
- Company Response
Hello,
We are sorry to hear about your negative experience with our company. Customer service and our products is what we pride ourselves on and strive to provide the best in the industry. With that being said please note the door you had ordered was made to your exact specifications as written and explained to you and documented on your contract. We do apologize for the delay but unfortunately untimely accidents do occur here and there and although we try our best to minimize these occurrences they do still happen from time to time and we tried our best to rectify the issue to the best of our capabilities. Please note that the door you received as with all our doors are made and installed up to Ontario codes so please do not worry about the security of your door. We do apologize again for any inconveniences we may have caused you and if there's anything we can do to assist you from here please do not hesitate to reach out to a member of our team for further assistance.
Windowtech Team