Rooter Man GTA

Please stay away from this company. I had just moved into my new home and had a sewage back up due to a clogged drain. I phoned this company because of their reviews this site and their free estimate policy. When the technician showed up he told me that he had to do a video inspection and that there was no free estimate, after the video inspection he told me that the clay pipes outside my house had collapsed and that they needed to be replaced. He required do dig up my front yard and install a valve, which he said he could have done the next day. The estimate was $5000. Luckily my dad came to visit that night, and was surprised that the "plumber" had not tried to snake the "trap" port located outside the house. He simply used a garden hose to remove the blockage and we have not had a problem since. This company proceeds to charge me $500 dollars for their assessment. The claim that they had inspected, SNAKED and that they had to get a building permit to proceed with the work. I know they inspected, but had he proceeded to snake the drains, he would have fixed the problem. I would like to think that this company's technician are not properly trained for house calls as I would assume they would try a simple solution before charging $5000 for unnecessary work, because the next likely scenario is that they are running a game to charge unsupecting customers for work that is not required. Please stay away from this company, I tried unsuccessfully to speak to a manager for 3 weeks; when I finally did he promised to reimburse $150 for the work they did not complete. I waited another week and filed a dispute with my credit card company for the amount charged. The credit card company said that because I signed the agreement, that there is nothing I can do. What a nightmare.