Rooter Man GTA

Waterproofing
1411-2269 Lake Shore Blvd W Toronto ON M8V 3X6
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Reviews for Rooter Man GTA

Average customer rating:
9.2 10 (341 reviews)

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Rose R
Rose R
1 review Toronto, ON
10/10

Shower leaking

Excellent service. Alex was. Verry professional and knowledgeable. He didn’t have the part to be replaced so he will have to come back and install the part. It was a really pleasure dealing with him. Not able to provide a quote until part is recieved.

Thanks Alex
Rose R

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Company Response

Thank you Rose for taking the time to review Rooter-Man Plumbing, Drains and Waterproofing. We are happy that Alex was able to assist with your leaking faucet and you were satisfied with his service. We are happy to have gained a new customer.

Dave
Dave
0 reviews Toronto, ON
0/10

Main Drain Snaking

I couldn’t be any more disappointed in my experience with Rooterman. I feel taken advantage of and wonder how many other people have been vulnerable to their scheming tactics to manipulate a minor problem into a major expensive issue to increase sales. I called Rooterman on January 30th to address a backed up main drain. The following is what occurred:

- The plumber began snaking the drain from my cleanout. Everything was going fine until the snake got stuck.
- Brian, the rep said it was definitely a broken clay pipe because the snake got stuck and it wouldn't get stuck on anything else. He said there was no way to get it out other than excavation at which point the broken clay pipe needs to be replaced. This was an additional $6500.
- He proceeded to say that we have to do a camera inspection as well to locate the broken clay pipe. (This is another $500)
- He said emergency permits had to be gathered right away so the work could be proceeded with the next day which turns out is just 'call before you dig'.
- He also said all the clay pipes from my house to the problem area should be replaced (turns out they're pvc which he should've seen if he used the camera)
- I authorized the camera inspection which I found out later wasn’t necessary.
- I told Brian I had to think about the additional $6500 because it was a lot of money for a spur of the moment repair.
- The next day Brian called to follow up and see if I wanted to get the work done. I said in all honesty I needed to get another price as a reference point; that I wasn't just going to agree to the price.
- At that point Brian said he wanted to check something out and maybe try again to get the snake out.
- It's an absolute joke that he was able to get the snake out in 5 minutes when he realized the job might not be given to Rooterman.
- In addition when he pulled out the snake a tiny bit of soil and thin root came out that I could probably cut with scissors. The camera was never needed in the first place as the snake wasn't stuck.
- I'm amazed that what I was shown to be a heavy-duty snake got caught on what looked like a ball of hair.
- During this time, my neighbour and I also got a hold of the previous owner of my neighbours house. Turns out he has a cleanout on his front lawn buried in snow.
- We called the city to now inspect from there.
- Turns out the area that the rooterman plumber said was the problem area is actually on the city side. Brian from rooterman assured me that it was private property because it was behind the city water shut off. Doesn't he know that it's not actually the line.
- Turns out there is no crushed or broken pipes and the could confirm that in the camera. The rooterman also used a camera. I don’t know why he couldn’t see that.
- I told the city workers what the plumbers snake got stuck on and they just laughed. They got through it in 30 minutes
- I got very lucky that I was able to get another opinion to figure this out. Most people wouldn't be able to wait in an emergency situation and the sequence of events wouldn't allow them.
- To top it all off Brian from rooterman dented and ripped my drywall and left sewage splatters on the wall which I cleaned up twice. I had to clean a second time when he came to remove the stuck snake
- The most frustrating thing was then when I called and emailed the management about this they just said 'protocol was followed'. I don’t even think they read my email.

As I'm writing this, I'm getting more angry at how unethical this pressure treatment is in emergency situations. I'm actually disgusted with this company.

1 of 1 people found this review helpful.
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Company Response

Hi Dave. We can sense your frustration in your review and can understand after several back ups it must not be pleasant to hear misfortunate news about having to repair a sewer line. We want to assure you that proper protocol was followed and a camera inspection is always required to provide an accurate diagnosis, without a camera one would only be guessing the issue. Roots are always an indication of a compromised sewer line. Should you require further clarification of your issue we would be more then happy to help.

Maria in Toronto
Maria in Toronto
1 review Toronto, ON
10/10

Plumber

Clogged drain, promptly cleared. Tub left clean and ready to use.
Issues with shaky toilet. Technician had to repair floor connection. Left area clean. Tested toilet.
Technician very polite, Great work done.

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Company Response

Thank you Maria for choosing Rooter-Man for our plumbing repairs. We truly specialize in installing and re setting toilets and all plumbing , drain and sewer repairs.

Thank you for this review!

David from Toronto
David from Toronto
3 reviews Toronto, ON
10/10

Replace toilet

Alex came over immediately and replaced the toilet. There was an issue with the installation of my toilet previously and they fixed all issues. He explained everything and did an incredible job! I would absolutely recommend using Alex and Rooter Man!

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Company Response

Thank You David for choosing Rooter-Man for your Toilet upgrade project. We offer best affordable toilets with professional installation and we have them in stick at all times. Thank you for this review!

Private User
Private User
0 reviews Oakville, ON
10/10

Added Cleanout to Kitchen Plumbing and updated main drain in Basement

Thank you Brian and Mike. Great service and open dialogue, from start to finish (Assessment, risks, work effort, duration, providing insight and transparency, cleanup). Would not hesitate to call again should the need arise. Thank you once more Keisha and Bud Kovacs

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Company Response

Thank you Bud and Keisha for choosing Rooter-Man for your Drain and Sewer Line Repair emergency. Fixing Drains and digging up old broken sewers is Rooter-Man's number 1 specialty. Thank you for this kind review.

Private User
Private User
Private User reviews Toronto, ON
10/10

Removal and reinstall of the toilet gasket

Mike was very professional when they came in to assess the work. The work is being scheduled promptly as we are waiting for the part to come in.

Would give them a repeat business.

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Company Response

Thank you for choosing Rooter-Man for your toilet repair project. We truly specialize in sewers ,drains and toilet repairs and replacements. Thank you for this review!

Nohemie Mawaka from Brampton
Nohemie Mawaka from Brampton
5 reviews Brampton, ON
10/10

Impeccable plumbing services

I've been with Rotterman plumbing for over two years now and every single time I call them, it has been incredible. They're always on time and super fast to arrive, resolved matter with extreme cleanliness, and what I love the most, their team is so friendly and kind, what an amazing company. You truly get what you paid for, and I won't be looking elsewhere for plumbing service.

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Company Response

Nohémie thank you for taking the time to post this review about Rooter-Man. Costumer service and impeccable workmanship are our prime goals. We appreciate you as a customer and are happy we were able to help you with your blocked shower drain.

Sameera in Toronto
Sameera in Toronto
1 review Toronto, ON
10/10

Bathroom repair

We had sewage odour coming from our main floor washroom. Turns out the previous owners did not have a gasket correctly installed. Jay did a quick job finding the problem and corrected the issue. We also called the company on a Sunday morning and Jay came the same afternoon. Great turnaround.

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Company Response

Thank you for choosing Rooter-Man for your sewer odour problem. Sewers and drain issues are our number 1 specialty. Thank you for this review!

James in Oakville
James in Oakville
1 review Oakville, ON
0/10

Toilet Repair

I had a leak in my 1st floor ceiling and there was toilet right above it and our guess was the toilet was leaking so we made inquiry on Home Stars. We got a call almost immediately and a visit to our home was made to assess the situation. The toilet was disassembled completely and it was found that the toilet seal was broken. We were asked to buy the toilet seal and that the plumber would be back to install it. We were unsure of what type of toilet seal to buy as we have no clue about the toilets so we call numerous times and never got a response back. I had a toilet in my tub and hole in bathroom floor for a week before it was fixed. They went AWOL and charged me $255.

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Company Response

Good Afternoon James. Could it be possible when you attempted to reach us you called another company in error? We have checked our recorded call tracking and do not have any repeat calls from your number? It is not our standard business etiquette to avoid customer phone calls. Please feel free to reach out to our office directly at 1-888-828-7668. We would be more then happy to assist. Thank you.

Shane in Toronto
Shane in Toronto
3 reviews Toronto, ON
10/10

Bathroom leak diagnostic and repair

Robert from Rooter Man helped me fix a leak that had sprung in a second-floor bathroom. I called first thing in the morning and he was by in the early-afternoon. After arriving, he quickly assessed the issue and warned me that we would likely need to cut a hole in the ceiling to trace the problem. With everything he did, he presented the issue and discussed our options with me. I initially thought the problem was the tub, but it ended up being the toilet, which was improperly installed. He presented more options, indicated what each option would cost, and described the consequences of each. He was honest and professional throughout the afternoon, and set me up with a solid fix with the parts he had available in his truck. We're quite pleased!

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Company Response

Hi Shane, thank you for taking the time out of your busy day to post a review for us. Robert is an exceptional plumber and we are grateful to have him working on our team! I will definitely pass along your review. Should you need anything in the future please give us a call, we would be glad to help :-)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rooter Man GTA

ROOTER-MAN Plumbing And Drain Service and Basement Syatems is a group of professionals with over 40 years of experience in the industry. Our mission is to provide high quality professional advice and solutions to home-owners. We pride ourselves in providing to our customers the highest standards in customer care throughout the process. We will provide exceptional "beyond the call of duty" services to all our customers. We are committed to providing the highest level of professionalism, service, response and quality workmanship. We take pride in our ability to diagnose, give options and complete the job with 100 percent customer satisfaction every time. If you require emergency plumbing services in the Toronto and GTA regions, there are 24 hour emergency plumbers in Mississauga, Vaughan, Oakville, Etobicoke and Burlington locations on stand-by ready to service you. From Plumbing, Basement Lowering and Underpinning to new basement Floor Upgrades and Drain issues to Wet Basement Waterproofing, Rooter-Man can handle and specializes in these services and more!

CATEGORIES
Waterproofing, Plumbing, and Drain Services
PRODUCTS
Enzymes for drain cleaning maintenance, Advantage Plan Memberships
SERVICES
Full Service Plumbing, Drain Cleaning / Clearing, Drain Repair, Sewer Back-Ups, Sewer Line Replacement, Sewer Line Repair,Flooded Basements, Waterline Replacement, Trenchless Sewer Line/Waterline replacement, TV Camera Inspections, Backflow Preventers, Sump Pumps, Leak Detection, Pipe Thawing, Clogged Toilets, Wet Basement Waterproofing, Weeping Tiles, Weeping Tile Replacement, Interior Waterproofing and High Pressure Hot Water Jetting Basement Lowering And Underpinning New Basement Concrete Floor Upgrades
BRANDS
We stock all major sink, faucet and toilet brands. We proudly stock our trucks with Rigid tools
SPECIALITIES
We specialize in Plumbing, Drain and Sewer services and also in Watermain repair and replacements and also in Wet Basement Waterproofing and Basement Lowering And Underpinning to New Basement Concrete Floor Upgrades!
WEBSITE
https://rootermangta.ca/
YEAR ESTABLISHED
1970
RETURN POLICY
Visa, MasterCard, Debit, and Cash.
PAYMENT METHOD
Visa, MasterCard,Debit and Cash
LICENSES
Trade Number: D25183 Master Plumber License No: T95-4926928 - T94-4926927
MEMBERSHIPS
YES
LIABILITY INSURANCE
Yes
DIPLOMAS
TORONTO DRAIN Contractor's License No: T87-4540654 OAKVILLE Contractor's Licence No. 16-110717
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No job is too big or too small for Rooter-Man Plumbers.
PROJECT RATE
Rooter-Man provides Price Quotes up-front BEFORE the work begins. We only begin when the customer ag
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All of our work comes with a written guarantee. Manufacuturers warranty on purchased parts / items.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.