- Approximate cost of services:
- $15,000.00
Dear Claudia,
Thank you very much for your review, and most of all, thank you for being such a nice client. We were delighted to work with you and very happy to be able to meet your urgent deadline. It was very special for us to take on this project as a referral from a previous client-- completing it in a timely manner made it all the more enjoyable. We wish you many pleasant moments on your new patio.
Replacement of grass with paving
Dear Conrad & Karis,
We could not be more pleased to hear how happy you are with the work we completed on your property. There is no greater reward for us than seeing how diligently you both care for your lawn and garden. Your appreciation for our work and your trust in our expertise was felt from the very beginning. Thank you for being such pleasant people to work for. Wishing you all the best, Klara & Roman
Dear Luke & Melissa Yousufzai,
We are very sorry to hear how upset and dissatisfied you both are with our work this season due to the 5% discount that you demanded. We should have been more clear from the beginning. We do not offer discounts of any kind, but we initially felt obliged seeing as you were so happy with our work on your front entrance in 2014 and your neighbor initially showed interest in completing a large project on his property. Your neighbor ultimately decided to only complete a small fraction of his project, which amounted to only a few hours of work for us. It is always our intention to make our clients happy and as a result we will be mailing you a cheque for the amount of $350.00 to which you are referring. We hope the cheque finds you well.
As for your dissatisfaction in relation to the square footage of the work completed, we always outline the shape and size of our projects so that our clients can visualize how it will look and approve any changes. After receiving the 'go ahead' from both you and Melissa, we were under the impression that it was understood that enlarging an interlocking area will cost more. It should be stated that our estimates are itemized. The jump in price you are referring to also included the other work that was requested: a new lawn and a river rocks area. We stand by our calculations and our work. We are sorry if you felt Roman was dishonest as a result.
Wishing you all the best,
Klara & Roman
Backyard redesign and frontyard retreat
Masoud,
Thank you so much for such a kind review! It was our pleasure to work for such a nice family. We pride ourselves on making our clients' properties beautiful, and the fact that you are enjoying our work makes it all worth it. Klara & Roman