Rowan Hardwood Floors

Floor Retailers
Newmarket ON L3Y 6Z3
Write a Review
Write a Review


HomeStars
Floor Retailers
Rowan Hardwood Floors
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

81%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Rowan Hardwood Floors

Average customer rating:
7.4 10 (33 reviews)

Sort by

Private User
Private User
Private User reviews Bradford West Gwillimbury, ON
9/10

Hardwood and stair capping

We purchased hardwood flooring and had our staircase capped with new spindles installed. As there are a multitude of flooring options/colours, be prepared to be initially overwhelmed. Angie, however, was very helpful and patient as she guided us through to our final flooring choice and was very responsive to our calls & emails. Rowan did an excellent job installing/capping the stairs, installing new spindles, staining the handrail to match the new floor and installing the hardwood. Installations were completed per the agreed upon timelines and were all quality installations. Overall, we had a very positive experience and wouldnt hesitate to recommend them.

Approximate cost of services:
$20,000.00
Was this review helpful?
bobhowes
bobhowes
0 reviews , ON
10/10

REPLACED FLOORING IN OUR APARTMENT

HIGHLY RECOMMEND THIS COMPANY. VERY HELPFUL WITH CHOOSING THE RIGHT PRODUCT. INSTALLERS ARRIVED ON TIME TO PUT DOWN THE FLOORING AND CLEANED UP AFTER. COMPANY FOLLOWED UP TO REVIEW SATISFACTION.

Approximate cost of services:
$4,000.00
Was this review helpful?
Treasured09
Treasured09
3 reviews Markham, ON
10/10

Rowan Hardwood Floors using Mirage Exclusive Natural Brushed hardwood are Gorgeous!

We needed to replace our hardwood flooring in the kitchen and diningroom as we had decided the wear and tear over almost 20 years, plus a leak under the kitchen sink made it time to do so. We had Rowanwood install the original floor underneath our cabinets. We decided to get three quotes. We had concerns about cutting close to the kickplates and decided to remove all the kickplates and end gables on our cabinets so that we would not need 1/4 round. I spoke with Derrick and asked him if he had a team that could handle the scope of the work. I appreciated he heard our concerns and worked with us to end up with a beautiful new hardwood floor in a wider plank that has totally updated our space. Rowan Hardwood was able to move our install date up and were able to complete the job in a day. The team made sure that we would not need 1/4 round and the result is beautiful. Many thanks to Derrick, Angie, Joe, Chris and Joseph. Our Mirage Exclusive Natural Brushed floors are everything we had hoped for.

Approximate cost of services:
$5,300.00
Was this review helpful?
Peter in Newmarket
Peter in Newmarket
2 reviews Newmarket, ON
0/10

No after sales service.

Purchased Kentwood flooring from Rowan. Taped down rolled paper to protect floor and taped it to hold it down with masking tape. When I removed the paper and tape, the masking tape took the finish off.
Visited and called Rowan about the issue, they would call back. No call back. This product has a 50 year warranty on it but Rowan is not willing to do the service to honour this. Called Kentwood, they said your have to go through the retailer. Not getting anywhere. My advice go with a different retailer.
Still waiting for a call back Rowan!!

Approximate cost of services:
$3,000.00
2 of 2 people found this review helpful.
Was this review helpful?
Barb in Toronto
Barb in Toronto
3 reviews Newmarket, ON
10/10

Refinish existing hardwood floors

They were professional, courteous and clean. I was skeptical about doing this and were very helpful and patient with my decision making... never pushy. Helped me choose the perfect colour! I absolutely LOVE my new floor! Best thing I ever did!

Approximate cost of services:
$10,000.00
Was this review helpful?
Private User
Private User
Private User reviews Brossard, QC
0/10

Flooring issue

Our experience at Rowan Flooring was extremely poor. Upon beginning installation of our hardwood floors, we noticed that there were large gaps between the planks which should not be there. A rep came to see the problem and determined that there was in fact a batch error. Rowan Flooring took back $2000 worth of flooring from us, and explained that they would refund this money back to us. It is now over TWO months and we have yet to see this money returned. We have called numerous times and our phone calls are ignored. This is absolutely terrible customer service for a company that has been in business for over 30 years, and boasts about joining the 'Rowan Family Tree'. We purchased over $20,000 worth of hardwood flooring and they can't even refund us back $2000 for an error that came from their end.

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Susie in Newmarket
Susie in Newmarket
1 review Newmarket, ON
10/10

Hardwood Flooring and Staircase

The staff at Rowan were a pleasure to work with. I am very pleased with the quality of the hardwood flooring I purchased as well as the workmanship of the installation of both my stairs and flooring.

The project was started and completed on schedule.

I would highly recommend this company and would use them again for future projects.

Approximate cost of services:
$22,000.00
Was this review helpful?
Mary Lou in Newmarket
Mary Lou in Newmarket
1 review Aurora, ON
10/10

Impossible Condo redo

I contracted Rowan Hardwood Floors last year to replace the engineered hardwood in my condo. They were so patient with me, taking the samples home and deliberating non stop on colour and style. We finally came to the conclusion that I should go with the same product that another one of my family members had, only in the hardwood version. I could not be more pleased. The installers, 2 very nice men had a really hard job ahead of them. They had to rip out the existing flooring and replace with new all the while my furniture and fixtures were in place. The whole job was done in 2 days and I love the floor. I would never hesitate in recommending them. Well worth the money!!

Approximate cost of services:
$8,000.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rowan Hardwood Floors

We started out in Newmarket as a small renovation company in 1984. A few years later we recognized the need for a specialty hardwood flooring store in the Newmarket/ Aurora area and Rowan Hardwood Floors was born.
In 2002 after growing both our contractor and residential base we expanded to our current location with over 3000 sqft of showroom space. Our selection grew as did our reputation for product knowledge and experienced installers.
Now with almost 40 years serving the region our most valuable asset is our repeat customers and contractors. We wish to continue for another 40 years!

CATEGORIES
Floor Retailers
PRODUCTS
Solid Hardwood Engineered Hardwood WPC Vinyl Spc Vinyl Stair Refacing products
SERVICES
Hardwood Installation
BRANDS
Mirage Vintage Preverco Fuzion Craft Permabois Canadian Standard Grandeur Superior Twelve Oaks Kentwood Abode Torlys Evoke Quick Step Beaulieu Carpets
STYLES
Modern Traditional Transitional Rustic Reclaimed
WEBSITE
https://www.rowanhardwoodfloors.ca/
YEAR ESTABLISHED
1984
NUMBER OF EMPLOYEES
7
RETURN POLICY
Restricted 20% restock
PAYMENT METHOD
Etransfer, Visa, Mastercard, Cheque
LICENSES
WSIB, Insured
MEMBERSHIPS
NWFA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$500
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.