Our experience at Rowan Flooring was extremely poor. Upon beginning installation of our hardwood floors, we noticed that there were large gaps between the planks which should not be there. A rep came to see the problem and determined that there was in fact a batch error. Rowan Flooring took back $2000 worth of flooring from us, and explained that they would refund this money back to us. It is now over TWO months and we have yet to see this money returned. We have called numerous times and our phone calls are ignored. This is absolutely terrible customer service for a company that has been in business for over 30 years, and boasts about joining the 'Rowan Family Tree'. We purchased over $20,000 worth of hardwood flooring and they can't even refund us back $2000 for an error that came from their end.
- Approximate cost of services:
- $20,000.00