Reliance The Furnace Company Edmonton

Heating & Air Conditioning
Edmonton AB T5A 0P7
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Demkyle in Edmonton
Demkyle in Edmonton
1 review Edmonton, AB

Very Poor Scheduling

I called reliance on a recommendation from 2 family member to install a 50Gal Hot Water Heater. I was told over the phone by the scheduler that they would be there to install between 1-5pm (brutally huge time window) however I accepted this fact. I took the day off work to ensure I was there for them which cost me a days worth of wages (so lets tack another $250 onto the cost of the heater) well 5pm came and went with not even a call from reliance. I finally received a call from the installer at 6pm in which he was just finishing up his last job then he would be over.

It wasn't until 7:45pm until the installer showed up at my house to install the hot water heater. This is where my experience with reliance finally got better. There installer Nathan was a great guy and went over and above to ensure the service was done right and in a timely fashion. He was a great guy and did amazing work and would highly recommend him.

It was unfortunate that I had to lose a days worth of work, not be able to take a dog out for a walk, and not go out to the dinner I was invited to by my friends all because their office couldn't even have the decency to call me and let me know they are running behind schedule. They could have at least given me a new time frame. Very very very unimpressed with their office and when it comes time to replace my furnace 1-2 years from now, they will not be my first call.

On top of this I have called the manager, he took down my name and said he would call me right back after his meeting. Its now been hours since that initial call, and I have not heard back from him

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Company Response

Hi there, I'm so sorry to hear about the delay regarding your appointment. If you would like to email me directly I can follow up with that Manager. My email address is ~ Penny