Got 5 Star Cleaning because I wanted expertise for a post reno cleaning, but I just found I didn't get that for what they charge (which is significantly higher than regular cleaning people charge). Instead of sending 3 people, only two people came from 5 Star, and they did a normal job at a slower pace than other cleaners I've used in the past. Also, there were latex paint drops that 5 star couldn't remove (although they did remove some). Overall, it just felt like a lack of expertise compared to how they promote themselves and charge.
- Approximate cost of services:
- $1,000.00
- Company Response
Hi Ravi, thank you for feedback. Our crew was able to do a lot of good work that day, extreme amounts of dust were removed from flooring, washrooms and kitchen. Our crew explained the risk and difficulty of removing paint caused by your painter can damage the floor. All of our pricing is explained and listed multiple times in the emails and phone calls leading up to the project. It's unfortunate we didn't meet your expectation. We always strive to provide the best service. You can always reach out to us at 416-315-7562