5 Star Cleaning

Formerly five star rug and carpet cleaning & 24/7 Flood Emergency
Fire & Water Damage Restoration
Richmond Hill ON L4B 2C8
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HomeStars  >  Fire & Water Damage Restoration in Toronto  >  5 Star Cleaning  >  Water damage restoration service
Erim from Toronto
Erim from Toronto
11 reviews Toronto, ON
9/10

Water damage restoration service

Our basement flooded after a severe rainfall and we couldn't make it dry with a rented dehumidifier and a fan from a Home Depot (wasted $200 and a few days). When I contacted a few water damage restoration services, 5 Star Cleaning was the first one responded and Lisa has been very kind and prompt since then.
Bob and his assistant were always on time during 3 visits, very friendly and helpful to explain how things work and what I should do to prevent further flood, etc. The 3-day treatment & disinfection with non-harmful spray seem to work well.
Since I didn't have a chance to compare quotes between other companies, it is my fault that I am shocked as a new knowledge by the fact how much it could cost to dry a basement... The only reason holding one star is that I sort of expected the price could have included for technicians would clean the dried mud on the floor.
Other than that, our experience with 5 star cleaning was great and I would ask their service again if I run into the same issue in the future.

Approximate cost of services:
$2,354.92
3 of 3 people found this review helpful.
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Company Response

Thank you so much Ms. Erim for your business and your great feedback. Our restoration team are glad to meet your expectation with our quality services. The cost involve with drying the water damaged areas are mostly for rental fees of the equipment for 4 days. This way you saved yourself a lot by preventing mold formation which would cost way more and plus health related risk for your tenants. We will be happy to provide our cleaning and restoration services to you in future. All the best and enjoy your summer. 5 star Cleaning Management Team