We got our place recently cleaned from 5star.
While the service was great in terms of setup and actually coming for the appointment, I would rate the service a 5. However, the after results of the cleaning, we were really hoping that it would be much more better than what it is.
Our carpet was not horribly bad or dirty rather I feel it just required a bit more than what was done. We did find marks from the machine etc on the carpet, and that was very disappointing. I personally do not like when carpet cleaners leave machine marks behind.
Overall an OK job.
- Approximate cost of services:
- $250.00
- Company Response
Thank you Peter for writing a review. We were surpised to see this review because at the time of the job this customer was very pleased with our work. We are a bit confused about the comment on the machine marks because no machines were brought into the customer's home. Customer satisfaction is very important to us and we are sorry this customer feels this way about our service. We have tried to get in touch with this customer but have not heard back, we invite you to please call us.