Out Of This World Plumbing - Ottawa

Formerly Out Of This World Home Services and DS Plumbing
Plumbing
Ottawa ON K2H 8W2
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HomeStars
Plumbing
Out Of This World Plumbing - Ottawa
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90%

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Reviews by rating (past 12 months)

Reviews for Out Of This World Plumbing - Ottawa

Average customer rating:
9.2 10 (319 reviews)

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10/10

Fought for the client!

After the Ottawa tornado, we had a problem with a broken toilet which was replaced and installed. The toilet was faulty and so Out of This World Home Services tried to get hold of someone at Kohler to have it replaced under warranty. Throughout this process, they emailed me updates, mailed me an appreciation card and stayed on it until our plumber Craig had to get on to head office to advocate for us. And he succeeded after numerous attempts, cut off calls and runaround. He persevered and fought for us. They are incredible to deal with! I highly recommend them!

Approximate cost of services:
$0.00
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Company Response

Your recommendation means so much to us, and thank you for sharing your positive experience with Craig. So glad that in the end we could get your toilet taken care of under warranty!

Scobie in Ottawa
Scobie in Ottawa
1 review Ottawa, ON
10/10

Shower and kitchen sink repairs

Crispin was professional, knowledgeable, and friendly. He explained the work needed, and accomplished it efficiently.
I really appreciated the care he took with Covid protocols, and with the plumbing.
Thank you!

Approximate cost of services:
$900.00
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Company Response

Thank you very much for taking the time to leave a review, and so glad to hear you had a good experience with Crispin!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Bathtub issue.

Had problem with old bathtub and found Out of this World through HomeStars. They responded promptly and coordinated a site visit to check. Their diagnosis was water ingress between the original tub and previously installed liner, and they recommended a suitable solution without major repair costs. I am thoroughly satisfied with their work.

Approximate cost of services:
$100.00
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Company Response

Glad you were satisfied with your experience. Thank you so much for your business, and for leaving a review!

LMPilecki
LMPilecki
0 reviews Ottawa, ON
10/10

Stop The Leaking Pipe

My 2 cats, Jake and Elwood, got into my small jewelry tray. One earring and a bracelet went down the bathroom sink drain. We got the elbow off and retrieved the items. The elbow didn’t want to tighten back up. I called and they came within an hour. Fixed the problem and did a quick inspection of all the other pipes in the house. The two employees were so professional and extremely knowledgeable. They were cautious about the COVID and took all the right precautions. I HIGHLY recommend this company.

Approximate cost of services:
$500.00
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Company Response

Losing a jewelry down a drain can be devastating, so glad it could be retrieved - whew! Thank you so much for choosing to call our company, and very glad to hear you had a positive experience :)

Light#01
Light#01
0 reviews Ottawa, ON
10/10

Bathroom toilets replaced

Great experience with Trevor and the team from Out of this World Home Services having all of my toilets replaced. Fast and friendly service with no mess and all the old toilets removed. Highly recommend them! Alixe in Nepean

Approximate cost of services:
$3,200.00
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Company Response

So glad you had a great experience with Trevor! We really appreciate your recommendation, and leaving a review.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Fixed kitchen sink

Called to fix leaking piping under the sink and what seemed to be a clogged drain pipe. The office was very helpful and courteous. They had someone come the next day (!!!!), and texted me when he was on the way. They even included a bio. Trevor was great; friendly and professional, and was careful to take COVID precautions. I appreciated that he offered a range of options at different price points and verified with me before proceeding. Two hours later and everything works like a charm. Thank you! I will recommend.

Approximate cost of services:
$0.00
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Company Response

Glad to hear you had a positive experience with Trevor! We really appreciate your business, and for taking the time to leave a review :)

Private User
Private User
Private User reviews Ottawa, ON
10/10

Plumber to the rescue!

The hot water connection under my kitchen sink suddenly gave way, leading to a Niagara Falls-like deluge from the kitchen and into the basement. Out of this World’s Chris was here within 1.5 hours of my initial call, and quickly got to work. Within an hour, the problem was fixed, he had thrown in a complimentary check of all other sources of water, and was gone. All done with efficiency, good humour, and professionalism.

Approximate cost of services:
$640.00
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Company Response

So glad we could help! Thank you so much for choosing our company, and for taking the time share your positive feedback.

Grant in Ottawa
Grant in Ottawa
1 review Toronto, ON
0/10

Various jobs

BOTTOM LINE: SHOP AROUND.

Unfortunately, I went with this company for a couple plumbing jobs based on the outstanding reviews on here. What did I learn about this company:
- Highest prices around.
- Say they will contact someone to see if they can find parts but the minute they leave, they disappear.
- Charge full price even when they cannot resolve the issue and are out in 10 minutes.
- Errors on estimates and invoices (or forget to send any at all).
- Not the best responsiveness
- Will do the bare minimum

Nice people, their vehicles are shiny? That's about it. I wont be using them again.

Approximate cost of services:
$3,000.00
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Company Response

Hi Grant,

I am sorry you didn’t have a positive experience with our company. I understand you contacted our office recently to have a quote for a water heater from 2018 updated, and were disappointed to hear the cost had gone up since then. Unfortunately, price increases are inevitable, as the prices from suppliers are raised from time to time as well. As for the concerns you raise in this review: Because the last time we saw you was over 2 years ago, I it's difficult to address your experience with our team now. I’m truly sorry if our customer service policies were not carried out at the time, and I wish we could have addressed them for you then. Thank you for your feedback, and I wish you all the best with your water heater installation.

kms in Ottawa
kms in Ottawa
2 reviews Ottawa, ON
10/10

Shower repair

I've used Out of this World plumbing for years (they've rebranded since I started using them!) and they've always gone the extra mile. They're always clean, efficient, professional, friendly, and just simply excellent.

I sing their praises to anyone who will listen!

Approximate cost of services:
$340.00
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Company Response

Thank you for the flattering review - and thank you so much for your loyal business over the years! Your recommendation means so much :)

Gerald
Gerald
1 review Ottawa, ON
10/10

Fixing a water leak in the kitchen

Gary is awesome to work with. He is very polite and customer oriented. He went all the way to check other possible causes of the water leak. He gives recommendations which I find helpful.

I would hire him again.

Approximate cost of services:
$300.00
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Company Response

Thank you , Gerry! Glad you were pleased with Garry's service :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Out Of This World Plumbing - Ottawa

Out Of This World Plumbing is a family-owned company offering award-winning residential plumbing, water treatment & drain cleaning services in Ottawa and surrounding areas. We also offer radon testing & mitigation services. We believe in offering our clients more than just plumbing services; we deliver peace of mind. We proudly ...
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