Granite Plus

Home builder uses this sub contractor, not our choice. Installation appeared to be satisfactory upon acceptance of the house. The kitchen island ended up warping somehow and both seams in the countertop split and shifted. The two seams were repaired in January 2019 and the island countertop was replaced in May 2019. The one seam split and shifted again in October of 2019, and the other seam repair area is sub par, as the seam is clearly evident and felt from the surface. Have been in an email war since then to get the repair made with too many empty promises of a repair date. In my situation, they just don’t seem to stand by their work.

Gorgeous counter tops throughout my home. Excellent Customer service from the staff and the owner Rino always a pleasure to deal with. The team prides themselves on quality of product, installation and customer service. Have recommended to others.

We chose Granite Plus because Maria was friendly, knowledgeable, and showed us quality slabs of granite to choose from. They were prompt with their measurements and installation and the installation crew did a great job; the seams were perfect, the backsplash was perfect. We looked at the installed pieces and everything looked fine.

Not impressed with the work they did still see the seam on top where they joined the two pieces,we called and had to take time off work cause the day they told us that they were coming they didn't show up ,they camping following day
Felt like we had to chase them for touch ups, after a month and a haft the supposedly were going to try to fix it by that time our contractor had the back splash on and they said they couldn't do anything

One thing I can say is Granite Plus is always been professional. I had my first kitchen counter top put in my new condo back in 2001 and in 2003 Reno and the team did the 3 bathroom vanities I had installed by Hallmark Kitchens. Then in 2011 I have them do my entire house and they had no problem coming to Brantford. In 2015 I had the team from Hallmark kitchen's install my current house . Granite Plus did a fantastic job with the tops once again. Now don't get me wrong I don't want to do any more moving but if I do the same team will be called apon .

The company measured and didn't order enough for my backsplashes. I have been waiting six months and it is very difficult to get calls returned, even from the owner. Finishing my backsplashes SHOULD NOT be dependent on when another customer orders the same slab.
Very disappointed with the after sales service. Will never shop there again or recommend them.

The"upgraded" granite provided for my new home was only 1/2 inch thickness (as opposed to 3/4) and has inconsistent shine. several of the edges have crumbled and left irregulrities in the surface. In addition, many of the surfaces were scratched as a result of the installation process.

They were excellent and affordable. Came on schedule and came back to fix an error caused by a measurement mistake (by other contractor) for free and virtually immediately. Very happy - will use them again and recommend them to friends.