We first used Canada’s Restoration Services (CRS) two years ago when we discovered a mold issue under our kitchen sink. I chose CRS for that job because of their many excellent reviews and I wanted a company experienced with mold. The spores are dangerous when released into the air, and we have a family of asthmatics. The mold had spread under the floor and down to the basement but the foreman, Jon and his team at CRS did a great job. Plus, their financing options made a large and completely unplanned reno job become financially feasible!
This spring, when we came home to see water flooding from our bathroom, down the hall and through the floor into our basement, CRS was the first call we made. Jon was on site that very afternoon, and had several large fans and dehumidifiers in place the next day. Unfortunately only the basement flooring could be salvaged. In addition to the vinyl flooring in the bathroom, our laminate flooring in our hallway, kitchen, living room, and three bedrooms was destroyed as it is not tolerant to water at all. (Fortunately, our insurance picked up the tab on this one). The extent of the job made the last one look like a Sunday afternoon DIY by comparison. Virtually every room in our house had to be boxed up, all furniture emptied, and our family relocated to a hotel to replace the floors. The workers were very careful in removing the appliances, toilets, closet organizers, kitchen cabinets, electronics, and other furnishings, so that it could all be put back undamaged and intact. For example, when disassembling headboards, tables, and so on, they were conscientious in taping the hardware to the furniture so it didn’t get lost, and wrapping fragile items to prevent breakage. CRS provided quality packing paper, boxes, storage sea cans, and carefully packed and labelled everything.
There were delays on the job, of both the normal and abnormal varieties, such as the PM (Jon) leaving the company unexpectedly and some caused by the flooring company used by CRS. While we definitely were NOT impressed with Action Flooring, the GM of CRS, Jorge made even this work out all right in the end. From the second he became our contact person, Jorge made sure everything went smoothly and coordinated with our insurance company to make sure everything was covered.
Although I am certain he had many jobs to look after, Jorge took personal responsibility for our contract when Jon left, and made us feel like we were his most important priority. He was terrific to deal with. Jorge (aka George) was in daily contact with us, even when he was out of the country. He worked very hard to resolve all issues to our satisfaction, with either his workers or the contractors (plumbing, flooring, etc). In short, he did everything possible to get us back in our home, in even better condition than it had been before the flood.
