Hi there,
We are disappointed to learn that we were not able to provide you with an exceptional experience. Canada's Restoration Services strives to provide excellent and professional services to all of our valued customers. During this particular situation, we worked hard to ensure that we were able to remediate the mold from your home and restore it. After the job was completed, we did provide an invoice that listed every priced item including:
-containment barriers/zipper doors
-surgical removal of affected materials
-protection and removal of contents of area
-final cleanup & more.
From the beginning of the procedure to the end, the content was contained. However, the containment was removed more than once by someone outside of our crew. We advised for the containment not to be removed, as once this happens, cross-contamination occurs. The project manager and head office was not blaming you, however, our team understands the importance of the containment and would never take it down unless the clearance test was passed.
The mold was removed and remediated, however, as stated previously, once the containment was taken down, the mold spores spread all over the house, leading to a failure with the clearance test. Regarding the water damage, there were no signs of water damage during the inspection.
We did provide a scheduled timeline of what was going to be completed during the process and how long it was going to take, whcih was approved and followed. We work with our clients to ensure that the project is completed based on the client's schedule. We have the flexibility to start the project a few weeks ahead or even re-schedule a project. We offer these services to our valued customers.
We follow strict industry guidelines and wear personal protective equipment at all times when working on all of our services, including mold, asbestos, water damage, re-construction and fire and smoke damage. As part of our protocol, we collect 50% of the invoice before the start of the project from each client. We provided cost-free, complimentary services when we cleaned and restored the personal belongings - in this particular situation.
Sincerely,
The Canada's Restoration Services Team