My attic is approximately 750 square feet and had built up mould in the ceiling because the venting was inadequate. Canada Restoration and Insta Insulation teamed up to offer remediation and re-insulating services. The job was performed in early June when the weather can be all over the place. I scheduled the service well in advance and took leave from work so I could be around when the job was done. The company failed in two areas:
1. Prior to coming on site they failed to provide clear instructions on how to make sure the work area was to be prepared by the homeowner. I got a generic document by email the morning of and had to email them a few days before to get a timely heads up.
2. As soon as the workers came in they informed me that being a relatively warm and sunny day they would not likely be able to do much more than work site preparation and would have to be back the next day early morning to do the actual attic work after it cooled down overnight. They assured me that they would coordinate with the insulation company and that I would have no delays in the total job duration. Needless to say none of this coordination happened and the project was delayed by a day and blew another day of vacation. How a company that does so many jobs throughout the year cannot better plan for these eventualities is a real head scratcher.
The job itself was performed to my satisfaction but the service rather pricey. Get multiple quotes if you plan on getting similar work done.
- Approximate cost of services:
- $3,600.00
- What could this company do to improve their services?
- Plan and coordinate delays with partner organizations better.
- Any advice to offer fellow homeowners facing a similar project?
- Hold them to their timelines. Put in penalty clauses if the delays are the company's fault. Our time is valuable and some of these contractors do not respect that.
- Company Response
Hello TJ,
First off we would like to send our deepest apologize for the scheduling hiccup that we ran into. Unfortunately the warm weather snuck up on us and it was too dangerous to have our technicians working in the extreme heat of the attic.
We are happy to hear you are satisfied with the work in the end and we appreciate the feedback!
We wish you all the best and have a wonderful summer.
-Alissa, Customer Service Manager