The Handy Force

General Contractors
Toronto ON M1L 1W9
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82%

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Reviews by rating (past 12 months)

Reviews for The Handy Force

Average customer rating:
8.4 10 (36 reviews)

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Arthur in Scarborough
Arthur in Scarborough
1 review Toronto, ON
8/10

Repair ceiling damage from a water leak.

The Handy Force was immediately responsive contacting me to assess my issue after I had many failed attempts to have any company return my inquiry.

The initial meeting was very professional and gave me a sense that they would provide professional service.

Once the contract was signed the site supervisor was very friendly and customer service focused. The tradesman responsible for the repair was conscientious and attentive. He showed up on time and was communactive throughout the process. The site supervisor showed up each day to ensure I was satisfied with the work and progress.
In summary my repair was successfully complete and done within a timely manner and within budget.

If you are looking for a small repair that is often difficult to get timely and willing dedicated attention then The Handy Force is an excellent choice.

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Company Response

Hi Arthur! Thank you for taking the time to write a review about us – it is very much appreciated!

Maggie  from Toronto
Maggie from Toronto
3 reviews Toronto, ON
9/10

Bathroom floor

The Handy Force did a great job replacing our bathroom floor. It's an old house that had many layers of flooring. They didn't try to up sell me on a total gut job. They did exactly what I asked for the price quoted and they completed the work a day early. I've asked them to come back for a few other jobs.

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Company Response

Thank you, Maggie! We really appreciate your kind words and I cannot tell how much a repeat customer means to us!

Sherry in Toronto
Sherry in Toronto
9 reviews Toronto, ON
8/10

Lane Gate Repair

Once again I came home from vacation and my back lane gate was flapping in the wind. I had hired another handyman from this site but he was not available for a week. So I tried these guys. Dylan the pm came and estimated the job, the guys showed up on time. I thought the work might need some tweaking & after a quick email to Dylan they were scheduled to come back and finish off to my liking. They are good guys and willing to help. Just be very specific as to your expectations, with any handyman you hire. I have tried at least 4 from this site and each experience is different. Be very detailed as to your expectations and all will usually be good. These guys are good and punctual, willing to help but not master carpenters.

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Company Response

Thank you so much, Sherry!!

Scott from Old Toronto
Scott from Old Toronto
1 review Old Toronto, ON
0/10

General House Repair

I do not recommend this company
1) Punctuality - left early and constantly rescheduled. It was difficult to track who was in your home
2) Quality - they are not trained tradespeople. The quality is what you would expect if you hired your neighbours kid
3) Price- They were the lowest bid. You get what you pay for.
4) Additional comments - it is difficult to know who is in charge - I had a relatively small job, yet there was 3 different project managers that I had to deal with. This led to a lot of confusion. Also, the worker never flushed the toilet – which is an unpleasant thing to come home to.

4 of 4 people found this review helpful.
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Company Response

Hello Scott,

I am terribly sorry for your experience. I had a look though our system and in all sincerity we did not serve a ‘Scott’ in old Toronto in all of 2013. Is it all possible you have us confused with another company with a similar name? I suspect this is the case as you would have had a dedicated quoter meet you initially and when you hired us. Then when you signed the contract they would have introduced you to your project manager – eliminating confusion as to who was in charge. We regularly get calls from customers thinking that we are another company and wonder if this is the case here. If it was us I am terribly sorry for any trouble we caused.

-Paul

Christina from Old Toronto
Christina from Old Toronto
1 review Old Toronto, ON
10/10

Oddjobs Around The House

This company and it's people are awesome! They gave a free quote, showed up on time and did great work. The price was fair and I like the fact that they are in the neighborhood. All of the staff arrive in uniform and are very polite.

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Company Response

Thank you so much for your kind words, Christina!! We really appreciate it!!

Dylan  from Old Toronto
Dylan from Old Toronto
1 review Old Toronto, ON
0/10

Small Kitchen Reno

Handyforce was a nightmare in my experience. Avoid them. They sound great in the beginning, but then they start missing days. The quality of their work (when they show up) is poor (at best) and the workers are inexperienced. Most of the work had to be redone by myself and another contractor. Again, they talk a great sales pitch and were good at making you feel like they were all about customer service. However, in my experience, handyforce did not follow through. I would strongly recommend avoiding them and any service they claim to offer.

4 of 4 people found this review helpful.
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Company Response

Hello ‘Dylan’,

I want to start by apologizing for your experience. We pride ourselves in developing a strong screening and hiring process, a comprehensive training program and exacting company standards. I am so sorry that you had such a poor experience. Please know that we have since learned and improved so that future customer projects do not have the same problems - and I personally oversee that.

I can’t go back in time and change what has been done, I can take what we have learned from our mistakes and not make them again.

I wish the two of you nothing but the best,

-Paul

Helen  in midtown
Helen in midtown
11 reviews Toronto, ON

First Review

10/10

Replaced indoor locks, indoor door replacement; installed baby locks

We had a serious situation with a child locked in a bathroom because of old door lock sets (rescued by fire dept. crying, but safe) and needed them replaced on an emergency basis. Harp came out, very quickly, gave a professional estimate and got the work done within the time-frame needed. Thought it was professional work and fairly priced.

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Company Response

Thank you very much, Helen! We are thrilled that we could help you out!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Handy Force

The HandyForce is on a mission to introduce customer service to the home improvement sector. While everyone is preaching customer service, we are delivering it through our employees. We only hire friendly, outgoing, professionals with an eye for detail. We ensure they dress in uniform, show up on time and ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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