We first hired HF to do some odd jobs around the house - install a new window in the loft, replace wired smoke alarms, add locks to windows, etc. It was sort of a test run to see how they worked and we were very happy with the results so we had them do a much larger job: our kitchen reno.
Their quote wasn't the cheapest we had, but we felt we were buying a fuller service. We didn't have to go and buy items ourselves, have them shipped to our house, and HF would install them. HF handled everything, which is what we wanted. Plus, Paul made us feel very confident and relaxed.
At times, we felt like we didn't have the full attention of the Project Manager, but we all handled the friction with grace. Sometimes Paul would step in to ensure things were running smoothly.
In the end we were very happy with the work and last year contracted them again to install a new fence in our back yard. No friction at all on that job. Everything on time and to an exacting standard.
In our experience HF really offer the service they claim to. They will do anything from hanging a picture to a full kitchen reno. I recommend them unreservedly.