We bought a TV stand with an electric fireplace from the Leon's Roundhouse a couple of weeks ago. At the time of purchase, we confirmed that the TV stand would be assembled on delivery. Leon's confirmed that it would be assembled and all we had to do was install the fireplace.
Sure enough, the TV stand is delivered in a box in a thousand pieces. When we speak to the delivery guys, they rudely drop the box, walk out and say call Leons. We speak to someone at Leons, who eventually apologized because (supposedly) nobody at the Roundhouse store knew that the TV stand was not assembled because "it is a new stand". They agreed to have their third party assembly company contact us to assemble the TV stand the next day. It's now been a week and I haven't heard a thing from them. We ended up putting it together ourselves.
In a nutshell, uninformed salespeople, rude delivery people, empty apologies and terrible service. Shop at your own risk.
- Approximate cost of services: