Miele Appliance Gallery

Very disappointed with Miele's warranty/repair coverage and their aweful service centre phone rep's attitude. This is especially upsetting as we were heavily sold on purchasing a 5 year extended warranty on our Miele washer and dryer a couple of years ago.
Recently, our washer door''s rubber seal broke into 3 pieces. So we called to have it replaced as we believe it is a product defect. No door seal should breakdown like this only after a couple of years usage.
The phone call was most unpleasant, with the agent almost accusing us of abuse in our use of the appliances. He didn't even know us and making such accusations were completely out of line.
For the record, we do not 'abuse' our high-end expensive appliances. We never overload our washer/dryer, wash anything else other than clothing and linens and always follow instructions as per their instruction booklets.
Anyways, he basically refused to replace the seal under warranty. (This is probably a $5 item on their cost inventory.)
To make a long story short, we demanded to speak to a higher-up who was no better in customer service attitude. But at the end reluctantly agreed to have the seal replaced.
I'm shocked by the attitude of Miele service centre. We have purchased a number of their products over the years and thought they are reputable and stand behind their products. But after this horrible experience, we will be taking our money elsewhere when it comes to purchasing home appliances.