They closed my pool in fall of 2016 after I was a weekly maintenance customer for the season. In the spring of 2017 when I checked my water level I discovered that the liner was floating. I called YR to advise of the problem before they came to open my pool. They arranged to have the liner re-installed and charged me $400. The liner repair specialist found the missing coverings in a bag that had been placed inside the skimmer basket at time of closing (the name York Region was stamped on the plastic bag). I contacted Elliot who denied that they removed the outlet covers and I would have to pay $400. After numerous requests he finally agreed to refund my $400 but would still not admit any fault. I cancelled my weekly maintenance package. During the summer my liner became loose at the top requiring that I hold it up with wedges to prevent it from falling into the water. I called the liner specialist to look at the problem and have hired him to come back next spring at my expense to re-set the liner by draining the pool. I would never recommend York Region Pools to close a pool. You and your staff should know that the outlet cover plates are never removed at closing!!!
- Approximate cost of services:
- Company Response
I have talked to you and know who you are we refunded you back the cost , of the opening , again we never did what you said and we credited you back for your services . Not sure what else we can do for you the liner coming away from the wall has nothing to do with us plus you had another company do weekly maintenance maybe you should blame them and not me . You have been extremely rude to all my staff over the phone for years so your recommendation does not mean anything to us thank you for never contacting us again my staff appreciates it .