These guys came highly recommended. Their pricing was competitive and the initial consult was positive. They called me a few days before the job to ask if we could move it by a couple days. Given we have kids and incredibly busy lives, our answer was no.
The guys showed up on time for the job, started upstairs. a day or two in, they asked my wife if they could delay the project a day and hop over to some other project. This kind of stuff infuriates me and is indicative of poor project planning. So we said no.
We got the impression that the guys were being pressured by their office to hurry up with the job. At this point they were working on the main floor. They finished on time.
Summary: They did a good job upstairs and a sloppy job downstairs. They didn't complete the job as quoted - certain baseboards were not completed. They got paint on many areas there were not to have including floors, fridges and ceilings. They could have done a better job cleaning up as there was dust etc everywhere.
We feel like we paid 100% of the cost for a job that was 90% done, and the last 30% of it done sloppily. Company has been fairly unresponsive. "Let us come by and take a look what was wrong". Me: "Well we are listing our house very shortly so we had to fix all the mess ups ourself". I did however send some photos and the company acknowledged the sloppiness. But made no attempt to give us a discount or anything.
Would not use again, do not recommend.
- Approximate cost of services:
- $3,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Geoff, Thank you for your comments our goal is to have 100% customer satisfaction. Who did you send photo's too as our management team has no information that you were unhappy with the work. We are a very responsive company and would also go back to fix any customer concerns. I would appreciate a call back to see how I can assist with your concerns asap.
Christine or Michael 416 477 4500 x 200